News & Notes
CenturionCARES Announces Release of CARES 14.0 - In order to address the challenges that customer service organizations face on a daily basis, CenturionCARES has taken a holistic approach to the development and release of their latest call center software, CARES 14.0. This reflects the CenturionCARES commitment to continually provide value to their customers through innovative solutions that not only boost contact center efficiency, but also deliver positive results to the entire business operation... read more
CenturionCARES Delivers "Superior" Member Experience for Ohio Credit Union (TAMPA) – Anytime a credit union initiates a new project or initiative, it must ensure the end goal improves the member experience or it risks the loyalty of those members who support it. Selecting a quality product and the vendor-partner who provides it is key. Two plus years after selecting CenturionCARES to implement its first call center, Superior Federal Credit Union can now say that their first “call” was the right one... read more
CenturionCARES Bringing Automated Efficiency to Waco Housing Efforts (TAMPA) – Providing affordable housing programs in a busy community like Waco, Texas is important and rewarding work, though not without its daily frustrations and redundancies. Since 2013, Tampa-based CenturionCARES, Inc. has been helping Waco Housing Authority alleviate those redundancies by automating their communication process, resulting in higher staff productivity and satisfaction as well as enhanced service experiences for housing applicants and participants... read more
Park Side Credit Union says "YES" to CENTURIONCARES (TAMPA, FL) - Park Side Credit Union of Whitefish, Montana prides itself on fast, accommodating member service summed up in one word – YES. Now a Florida based communications software provider has given them another equally succinct and equally member-focused word to use – “CARES”... read more
Centurion, Inc. Provides Housing Authorities (HAB) with seamlessly integrated Cloud Based IVR Solutions -- Centurion, Inc. recently helped three HAB housing software users automate manual processes. Colorado Springs (CO) Housing Authority, Housing Authority of Maricopa County (AZ) and Waco (TX) Housing Authority implemented Centurion’s Cloud Based IVR Solution to achieve increased staff productivity... read more
Centurion, Inc. Helps NICOR Become More Customer Centric -- Centurion, Inc. is pleased to announce the implementation of consumer self-service applications on an Avaya Experience Portal IVR at Nicor... read more
Paul Wysocki appointed Executive Vice President of Centurion, Inc. -- Centurion, Inc., is pleased to announce the appointment of Paul Wysocki to Executive Vice President of Business Development. Since joining the company in 1989, Paul has been an integral part of the growth and... read more
Centurion, Inc. joins Symitar Vendor Integration Program (VIP)... read more
GreyStone Power with headquarters in Douglasville, GA, has gone live with an IVR system provided by Centurion -- GreyStone chose Centurion to provide an automated self-service system for integration with its new Oracle Customer Care and Billing System (CCNB)... read more
Wiregrass Electric Cooperative, Hartford, AL, has implemented a 24 x 7 self-service Interactive Voice Response (IVR) system for use by its member consumers -- Wiregrass chose Centurion to provide an automated system to sit between its NEC Unverge SV 8300 IP PBX and their billing service provider Southeast Data Cooperative (SEDC)... read more
Special Announcement – SIP VoIP Telephony Compatibility -- NEC has posted a news release on their web site which describes the NEC Univerge SV 8300 installation with Centurion IVR at Wiregrass Electric Cooperative in Hartford, Alabama.
Centurion CARES IVR and ACD are operationally compatible with Shoretel IP PBX, Cisco CallManager, Avaya Communications Manager, Asterisk IP PBX, and NEC Univerge SV8000 IP PBX using VoIP SIP tie trunks and SIP end points. CARES IVR and ACD are mature applications and are available for contact center software solutions that can be effectively and economically configured to support from 2 to 300 or more agent seats and up to 500 telephony ports.
Centurion and Shoretel have signed Shortel's Technology Partner Program agreement and have successfully implemented the SIP VoIP interface between the Centurion IVR and Shoretel's IP PBX at First Federal Savings and Loan of Valdosta and CoServ Electric Cooperative in Texas.
Centurion implemented the Asterisk Open Source Telephone System at its new facility in Waukesha, WI, and at its headquarters office in Oldsmar, FL. Both locations use SIP compliant telephone sets and Centurion's own CARES IVR and ACD in its customer support center.
EPL Partners with Centurion, Inc. to Market "IFCS" and "Next Teller", Integrated Financial Contact Solution and IVR - EPL, a credit union-owned integrated technology solutions provider, announces a new partnership with Centurion, Inc, provider of interactive voice response and integrated in-house call center solutions. Under the terms of agreement, EPL will make available Centurion’s IVR and IFCS communications solution to its credit union customers... Download
New Century Bank Selects "Next Teller" system from Centurion - New Century Bank of Chester County, Penn. has rolled out communications software from Centurion, Inc. to provide customers with the ability to bank by phone... read more
University Credit Union chooses Centurion's "Next Teller" to help their members access accounts from Centurion - Leading computer telephony integration (CTI) provider Centurion announced it will equip Miami-based University Credit Union with... read more
Apple Bank Selects Next Teller system from Centurion, Inc. leading computer telephony integration provider creates interface for Fidelity Miser Client - Apple Bank of Scarsdale, N.Y. will provide customers with telephone banking using the Next Teller... read more
Grand Bahama Power has gone live with Centurion's Integrated Utility Communications System (IUCS) to better serve the needs of its customers - Grand Bahama Power has implemented Centurion's integrated IVR / ACD / CTI to provide superior customer service 24 hours per day, seven days per week and issued a news release to request customer information to update its database... read more
LUS Fiber Goes Live with Centurion's Integrated Communications System (IUCS) to support LUS' launch of Fiber to The Home (FTTH) for Video, Internet, and Phone Services... read more