Just as your communication solution is unique to your needs, CenturionCARES’s training program will also be customized to meet your specific requirements.
Subsequent to contract award, we’ll assign a technical instructor to meet with your designated representative, and together they will determine who will be trained, when they’ll be trained, and what methods should be used. We then design customized sessions for your executives, console attendants, ACD users, and for each station type. We’ll also provide specialized training for your employees who are designated to perform feature changes, generate system reports, and maintain system databases.
We recommend user training be conducted in a classroom environment at the client site while utilizing the live CenturionCARES solution. CenturionCARES’s industry specific trainers deliver added value through their familiarity with the culture of your company and the clients you serve.