(40 seconds) saved per call.
(60 seconds) saved per call.
(20 seconds) saved per call.
2-Minutes saved per 4-Minute call is the same as doubling your staff!
Staffing is no longer an issue.
CARES Knows When To Automate
CARES Automatic Call Distribution(ACD)
CenturionCARES ACD has been designed to support a number of routing procedures that can accommodate varying client call handling needs.
Advanced features of the CARES ACD Solution include:
- CTI/Screen Pop - Caller information readily available to agent
- Quality Assurance Tools - Voice and Screen recording
- Real Time Monitoring Tools - Whisper Coaching, both Agent and Supervisor initiated
- Extensive Reporting Options – Over 110 standard reports available in multiple formats
CARES Seamlessly Integrates With Numerous Utility Systems Including:
NISC SEDC ATS Futura Milsoft Avaya CISCO Mitel