2-Minutes saved per 4-Minute call is the same as doubling your staff!
Staffing is no longer an issue.
CARES Knows When To Automate
CARES integration for a better customer experience and time savings!
• Pre-Authenticate AI-Customers provide account information while waiting in queue:
• ProSpeak AI-Relevant account information is spoken. (account balance, date of last deposit, loan status, password / PIN reset, etc.)
• Screen Pop-Customer Account is presented to the agent. (Core / CMS, CARES Notes)
CARES Automatic Call Distribution(ACD)
CenturionCARES ACD has been designed to support a number of routing procedures that can accommodate varying client call handling needs.
Advanced features of the CARES ACD Solution include:
- CTI/Screen Pop - Caller information readily available to agent
- Quality Assurance Tools - Voice and Screen recording
- Real Time Monitoring Tools - Whisper Coaching, both Agent and Supervisor initiated
- Extensive Reporting Options – Over 110 standard reports available in multiple formats
CARES Seamlessly Integrates With Numerous Utility Systems Including:
NISC SEDC ATS Futura Milsoft Avaya CISCO Mitel