gold bar 4 letter head alt Utilities long yh 7-1

We Never3 Large bb

 

shield2

Pre-authenticate

(40 seconds) saved per call.

ps5

ProSpeak

(60 seconds) saved per call.

screen pop

Screen Pop

(20 seconds) saved per call.

2-Minutes saved per 4-Minute call is the same as doubling your staff!

Staffing is no longer an issue.


CARES Knows When To Automate

on-Krev2c-1


CU agent
SCHEDULE A DEMO

CARES Automatic Call Distribution(ACD)

CenturionCARES ACD has been designed to support a number of routing procedures that can accommodate varying client call handling needs.

Advanced features of the CARES ACD Solution include:

  • CTI/Screen Pop - Caller information readily available to agent
  • Quality Assurance Tools - Voice and Screen recording 
  • Real Time Monitoring Tools - Whisper Coaching, both Agent and Supervisor initiated
  • Extensive Reporting Options – Over 110 standard reports available in multiple formats


wfaweb box h-1

 

PCIweb boxrev

 

cc web box h

 


CARES Seamlessly Integrates With Numerous Utility Systems Including:

 NISC  SEDC  ATS  Futura  Milsoft  Avaya  CISCO  Mitel 

Easy and Simple to Use for all utilities

 

Leverage the industry's most innovative utility contact center platform.

 

SCHEDULE A DEMO