The CenturionCARES Difference
Our integrated CARES platform supports solutions to help you achieve your KPI's and deliver the best service experience possible to your customers or members.
- Efficiency-boosting automated solutions
- Multi-Channel ACD
- ProSpeak (Proactive Account Announcement)
- Predictive Dialer/Preview Dialer
- Courtesy Call Back
- 24/7 Proactive System Monitoring
CenturionCARES experts work with you to determine the amount of automation that best fits your unique culture.
Live agent when possible, scaling up to automated authentication and self-service to save time during high volume periods.
CARES takes care of all your needs.
CARES Seamlessly Integrates With Numerous Systems Including:
Fiserv Symitar jack henry Mitel NEC FIS VisiFI Oracle Cisco AVAYA
By giving agents access to all available customer contact on a unified dashboard, you are enabling more personalized service, mitigating the frustration for customers, and setting the stage for more one-call resolutions. The end result is an enhanced customer experience leading to greater brand loyalty and additional revenue opportunities.