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CARES integrates seamlessly with your current

PBX/Phone System, Core, CIS, and other network infrastructure.

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smart IVR Util

 

BA Util

 

QA Util-1

 

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The CenturionCARES Difference

Our integrated CARES platform supports solutions to help you achieve your KPI's and deliver the best service experience possible to your customers or members.

  • Efficiency-boosting automated solutions
  • Multi-Channel ACD
  • ProSpeak (Proactive Account Announcement)
  • Predictive Dialer/Preview Dialer
  • Courtesy Call Back
  • 24/7 Proactive System Monitoring

CARES Smart Automation

CenturionCARES experts work with you to determine the amount of automation that best fits your unique culture.

Live agent when possible, scaling up to automated authentication and self-service to save time during high volume periods.

CARES takes care of all your needs.

CARES Seamlessly Integrates With Numerous Systems Including:

 

Fiserv  Symitar  jack henry  Mitel NEC FIS VisiFI   Oracle  Cisco  AVAYA

Seamlessly Engage Your Customers Over Their Preferred Contact Channel 

By giving agents access to all available customer contact on a unified dashboard, you are enabling more personalized service, mitigating the frustration for customers, and setting the stage for more one-call resolutions. The end result is an enhanced customer experience leading to greater brand loyalty and additional revenue opportunities.   

Easy and Simple to Use 

 

Leverage the industry's most innovative contact center platform.

 

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