CenturionCARES Government Platform

Intelligent IVR / ACD

ivr2-1

CARES IVR and ACD solutions allow you to provide great customer experiences. Whether its 24-hour access through convenient self-service or personalized agent interactions, CARES lets you deliver everything your customers expect.

Business Analytics

business ana 2 icon

CARES reporting function delivers vital information when you want it, where you want it, and how you want to see it. You’ll get accurate real-time and historical data to support informed, strategic decisions impacting call center operations and your organization as a whole.

Quality Assurance

QA Icon icon

CARES QA solution ensures your high standards are protected, and superior service is delivered each and every time. Screen & Audio Recording CARES Survey Real-Time Monitoring & Coaching Agent Scorecard CARES Reports

The CenturionCARES Difference

Our integrated CARES platform supports solutions to help you achieve your KPI's and deliver the best service experience possible to your customers

Efficiency-boosting automated solutions
Multi-Channel ACD
ProSpeak (Proactive Account Announcement)
Predictive Dialer/Preview Dialer
Courtesy Call Back
24/7 Proactive System Monitoring

CARES Is Integrated

With Numerous Systems Including:

Seamlessly Engage Your Customers Over Their Preferred Contact Channel

By giving agents access to all available customer contact on a unified dashboard, you are enabling more personalized service, mitigating the frustration for customers, and setting the stage for more one-call resolutions. The end result is an enhanced customer experience leading to greater brand loyalty and additional revenue opportunities.

Seamless Integration