--- title: CenturionCARES Utility Integrated Solutions --- [Skip to content](https://www.centurioncares.com/1-2-0-3#main-content) Close - [Solutions](https://www.centurioncares.com/cares-customersolutions) - [CARES Customer Experience](https://www.centurioncares.com/cares-customersolutions) - [CARES Agent Experience](https://www.centurioncares.com/cares-agent) - [CARES For Supervisors](https://www.centurioncares.com/cares-supervisor) - [CARES Cloud](https://www.centurioncares.com/centurioncares-cloud) - [CARES ConnectX](https://www.centurioncares.com/cares-connectx) - [CARES AI](https://www.centurioncares.com/centurioncares-ai) - [Who We Serve](https://www.centurioncares.com/cares-who-we-serve) - [Overview](https://www.centurioncares.com/cares-who-we-serve) - [Banks & Credit Unions](https://www.centurioncares.com/banks-credit-unions) - [Energy & Utilities](https://www.centurioncares.com/utility_home) - [Government](https://www.centurioncares.com/gov) - [CARES Services](https://www.centurioncares.com/cares-services) - [Contact](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-contact/) - [CENTURIONCARES.COM](https://www.centurioncares.com/) SEARCH [![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=160&height=52&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en)[![Logo Web White3](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20White3.png?width=160&height=47&name=Logo%20Web%20White3.png)](https://www.centurioncares.com/?hsLang=en) - [Solutions](https://www.centurioncares.com/cares-customersolutions) - [CARES Customer Experience](https://www.centurioncares.com/cares-customersolutions) - [CARES Agent Experience](https://www.centurioncares.com/cares-agent) - [CARES For Supervisors](https://www.centurioncares.com/cares-supervisor) - [CARES Cloud](https://www.centurioncares.com/centurioncares-cloud) - [CARES ConnectX](https://www.centurioncares.com/cares-connectx) - [CARES AI](https://www.centurioncares.com/centurioncares-ai) - [Who We Serve](https://www.centurioncares.com/cares-who-we-serve) - [Overview](https://www.centurioncares.com/cares-who-we-serve) - [Banks & Credit Unions](https://www.centurioncares.com/banks-credit-unions) - [Energy & Utilities](https://www.centurioncares.com/utility_home) - [Government](https://www.centurioncares.com/gov) - [CARES Services](https://www.centurioncares.com/cares-services) - [Contact](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-contact/) - [CENTURIONCARES.COM](https://www.centurioncares.com/) # CARES INTEGRATES With your current PBX/Phone System, CRM, CIS, and other network infrastructure.   Intelligent IVR/AVD CARES IVR and ACD solutions let you provide superior customer experiences. How and when they want it 24/7.  CARES helps you deliver everything your customers expect. Business Analytics CARES Reporting delivers vital information when and where you want it. You'll get accurate real-time and historical data to support informed decisions.  CARES Quality Assurance Ensures your high standards are protected and superior service is delivered every time. Discover ### The CARES Difference Our integrated CARES platform supports solutions to help you achieve your KPI's and deliver the best service experience possible to your customers or members. - Efficiency-boosting automated solutions - Multi-Channel ACD - ProSpeak AI (Proactive Account Announcement) - Predictive Dialer/Preview Dialer - Courtesy Call Back - 24/7 Proactive System Monitoring [![Schedule A  Demo](https://no-cache.hubspot.com/cta/default/7507907/5e7f803f-00eb-4161-916f-5072d27d990b.png)](https://cta-redirect.hubspot.com/cta/redirect/7507907/5e7f803f-00eb-4161-916f-5072d27d990b) ![call center vert-1](https://f.hubspotusercontent00.net/hub/7507907/hubfs/call%20center%20vert-1.png?width=300&name=call%20center%20vert-1.png) ### **CARES Seamlessly Integrates With Numerous Utility Systems Including:**  NISC  SEDC  ATS  Futura  Milsoft  Avaya  CISCO  Mitel  ![towesr recolor small](https://www.centurioncares.com/hs-fs/hubfs/towesr%20recolor%20small.jpg?width=300&name=towesr%20recolor%20small.jpg) ## Seamlessly Engage Your Customers Over Their Preferred Contact Channel  By giving agents access to all available customer contact on a unified dashboard, you are enabling more personalized service, mitigating the frustration for customers, and setting the stage for more one-call resolutions. The end result is an enhanced customer experience leading to greater brand loyalty and additional revenue opportunities.    ## [**CARES Intelligent Automation**](https://www.centurioncares.com/1-3?hsLang=en) CenturionCARES experts work with you to determine the amount of automation that best fits your utility’s unique culture. Live agent when possible, scaling up to automated authentication and self-service to save time during high volume periods.  CARES, for all your needs, including the use of an expensive roll-over call center. ### Easy and Simple to Use for all utilities   Leverage the industry's most innovative utility contact center platform.   [![Schedule A  Demo](https://no-cache.hubspot.com/cta/default/7507907/5e7f803f-00eb-4161-916f-5072d27d990b.png)](https://cta-redirect.hubspot.com/cta/redirect/7507907/5e7f803f-00eb-4161-916f-5072d27d990b)   [![Logo Web Rock c6-2](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Logo%20Web%20Rock%20c6-2.png?width=300&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en) [![CenturionCARES-LinkedIn](https://www.centurioncares.com/hs-fs/hubfs/CenturionCARES-LinkedIn.png?width=157&height=68&name=CenturionCARES-LinkedIn.png)](https://www.linkedin.com/company/11640) - Products - [Self-Service](https://www.centurioncares.com/self-serve-automation) - [Omni-Channel](https://www.centurioncares.com/omni-channel) - [Consulting](https://www.centurioncares.com/consulting) - Industry - [Financial Services](https://www.centurioncares.com/banks-credit-unions) - [Utilities](https://www.centurioncares.com/utility_home) - [Insurance](https://www.centurioncares.com/insurance) - [Healthcare](https://www.centurioncares.com/centurioncares-healthcare) - [Retail](https://www.centurioncares.com/centurioncares-healthcare-0) - Resources - [NEWS](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-resources/news/) - [Blog](https://www.centurioncares.com/blog) - [Partners](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/partners/) - [Testimonials](https://www.centurioncares.com/testimonials) - Company - [About Us](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/) - [Management Team](https://www.centurioncares.com/about-us-3) CenturionCARES Inc. - [Privacy Policy](https://www.centurioncares.com/about-us-2) ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "", "addressLocality" : "Oldsmar", "addressRegion" : "FL", "postalCode" : "34677", "streetAddress" : "200 Emerald Bay Drive" }, "knowsLanguage" : "en", "logo" : { "@type" : "ImageObject", "url" : "https://f.hubspotusercontent00.net/hubfs/7507907/Logo%20Web%20Rock%20c6-2.png" }, "name" : "CenturionCARES, Inc.", "url" : "https://www.centurioncares.com/1-2-0-3" } ```