Agenda

Welcome to Tampa and the First Annual 4C!

Wednesday, May 8th, 2019

Today we’ll reconnect with old friends and meet new ones in a casual mix and mingle.

Florida Ballroom Foyer - On site check in

Florida Ballroom (Kickoff-Introductions-USER Speaker)

Meet and greet reception with food and beverage

Thursday, May 9th, 2019

Today’s engagement is highly interactive – and highly valuable. You’ll learn some new things about CARES and we’ll learn some ways you’d like to see it evolve. And later, we’ll all learn some new things about Old Tampa in historic Ybor City.

Planned Events and Sessions

4C Keynote - Rick Gallegos, President/CEO -Dale Carnegie of Tampa Bay

Learn where CARES is now and where we are heading from the CARES Team.

Bring us your ideas and vision and help shape the future of CARES.

See demos of the innovative new CARES features.

Technical Resource Training Sessions.

Hope for the Best Prepare for the Worst!  (Getting Comfortable Building Call Flows)

Best Practices for a Disaster (Revisiting your Disaster Recovery Options)

Flex and Multiply (Training on how to use CARES Flex and Multi-Line Capabilities)

Business Unit Benefit Sessions.

  • Migrating from Quality Assurance (CYA) to Quality Performance
  • Applying Statistics to help solve Business Issues
  • Increasing Your IVR Containment Rate!  Protecting Your Resources and Reputation When the Customer Demand is High and Resource Supply is Low

A “Taste of Tampa”- This will be a very “Special” experience.

Friday, May 10th, 2019

4C is all about engaging with customers, so we’ll make the most of our time with you before you return to serving your own customers.

Planned Event and Sessions

Technical Resource Training Sessions.

Hope for the Best Prepare for the Worst! (Getting Comfortable Building Call Flows)

Best Practices for a Disaster (Revisiting your Disaster Recovery Options)

Flex and Multiply (Training on how to use CARES Flex and Multi-Line Capabilities)

Participate in breakout sessions of both panel-lead and round-table discussions with your colleagues, peers and the CARES Team.

Revisit CARES RoadMap

Conference Closes at 2:00

Event Speakers

Here are some of our speakers

Speaker 1

Rick Gallegos

President at Dale Carnegie Training Tampa Bay

Speaker 1

Kirk Wormington

President & CEO CenturionCares