2-Minutes saved per 4-Minute call is the same as doubling your staff!
Staffing is no longer an issue.
CARES Knows When To Automate
CARES integration for a better customer experience and time savings!• Pre-Authenticate-Customers provide account information while waiting in queue:
• Screen Pop-Customer Account is presented to the agent. (Core / CMS, CARES Notes)
CARES Automatic Call Distribution(ACD)
CenturionCARES ACD has been designed to support a number of routing procedures that can accommodate varying client call handling needs.
Advanced features of the CARES ACD Solution include:
CTI/Screen Pop - Caller information readily available to agent
Quality Assurance Tools - Voice and Screen recording
Real-Time Monitoring Tools - Whisper Coaching, both Agent and Supervisor initiated
Extensive Reporting Options – Over 110 standard reports available in multiple formats
CARES Seamlessly Integrates With Numerous Systems Including:
Fiserv Symitar jack henry Mitel NEC FIS VisiFI Cisco AVAYA