"Your customer experience is our passion."
CARES will reconnect a call directly to the agent who was assisting the caller when the call was disconnected, preserving the continuity and accuracy of the interaction.
Identify segments of your customer base for priority routing to the front of the queue or to agents specifically trained to service VIP customers
Allow your customers to press or speak their way through your phone menu. CARES is tailored to the unique needs of your organization.
Customers receive account-specific information while they wait in queue, saving time while maintaining the personalized service experience.
Gives caller the option to receive a call back from the next available agent rather than hold, allowing better use of their time without losing their place in line.