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CUSTOMER EXPERIENCE

"Your customer experience is our passion."

CARES Intelligent Automation

CARES scales automation to meet call volume spikes.

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Con Icon Blue CONCIERGE TREATMENT
CONCIERGE TREATMENT Customer data collected by CARES is always passed along throughout the customer experience journey. No need for agents or customers to repeat themselves
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SAME AGENT ROUTING

CARES will reconnect a call directly to the agent who was assisting the caller when the call was disconnected, preserving the continuity and accuracy of the interaction.

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VIP / PRIORITY ROUTING

Identify segments of your customer base for priority routing to the front of the queue or to agents specifically trained to service VIP customers

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SPEECH RECOGNITION

Allow your customers to press or speak their way through your phone menu. CARES is tailored to the unique needs of your organization.

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Pro-Speak

Customers receive account-specific information while they wait in queue, saving time while maintaining the personalized service experience.

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CE Courtesy Callback COURTESY CALLBACK
COURTESY CALLBACK

Gives caller the option to receive a call back from the next available agent rather than hold, allowing better use of their time without losing their place in line.


CARES Cloud - Premise - Hybrid

We have proven solutions to fit your business culture and needs.


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LET'S MAKE YOUR CONTACT CENTER BETTER

By working with CARES you can reach your KPI'S and goals in no-time.