--- title: CenturionCARES Supervisor Solutions Bank & Credit Union --- Close - Solutions - [CARES Lending & Collections](https://www.centurioncares.com/1-2-0-0-0-0) - [Bank & Credit Union Platform](https://www.centurioncares.com/1-2-0-0-1) - [Bank & Credit Union Self-Service](https://www.centurioncares.com/1-0-0-1-0) - [CARES PCI](https://www.centurioncares.com/pci-certified) - Blog - [CARES Blog](https://www.centurioncares.com/homepage-centurioncares-0-0-1-0-0-0-1) - (727) 431-5300 - [CenturionCARES.com](https://www.centurioncares.com) SEARCH [![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=160&height=52&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en) [![Logo Web White3](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20White3.png?width=160&height=47&name=Logo%20Web%20White3.png)](https://www.centurioncares.com/?hsLang=en) - Solutions - [CARES Lending & Collections](https://www.centurioncares.com/1-2-0-0-0-0) - [Bank & Credit Union Platform](https://www.centurioncares.com/1-2-0-0-1) - [Bank & Credit Union Self-Service](https://www.centurioncares.com/1-0-0-1-0) - [CARES PCI](https://www.centurioncares.com/pci-certified) - Blog - [CARES Blog](https://www.centurioncares.com/homepage-centurioncares-0-0-1-0-0-0-1) - (727) 431-5300 - [CenturionCARES.com](https://www.centurioncares.com) ![Supervisor Rock 2](https://f.hubspotusercontent00.net/hubfs/7507907/Supervisor%20Rock%202.jpg) # SUPERVISOR EXPERIENCE ### CARES provides solutions to help supervisors successfully monitor, motivate, manage and develop their teams. ## **Superior Live Agent and Automated Customer Experiences.** CARES intelligent solutions know how to make talking to live agents easy and how to scale automation when necessary, delivering personalized experiences in every case. You’re all about great customer experiences. So are we. Easily Manage On-site and Remote Staff With A Single Intuitive Interface CARES Supervisor Dashboard TOUCH ![realtime DATA A](https://f.hubspotusercontent00.net/hub/7507907/hubfs/realtime%20DATA%20A.png?width=300&name=realtime%20DATA%20A.png) REAL-TIME DATA REAL-TIME DATA Monitor and react accordingly with real-time agent and group performance metrics. TOUCH ![AE Interface bLUE](https://f.hubspotusercontent00.net/hub/7507907/hubfs/AE%20Interface%20bLUE.png?width=300&name=AE%20Interface%20bLUE.png) REAL-TIME GRAPHICS REAL-TIME GRAPHICS Supervisors select the parameters to monitor, display types and share permissions. TOUCH ![Hist Data Icon](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Hist%20Data%20Icon.png?width=300&name=Hist%20Data%20Icon.png) SOLID HISTORICAL DATA SOLID HISTORICAL DATA Make informed decisions with powerful business intelligence and historical reporting options. TOUCH ALERTS PANEL ALERTS PANEL Select types of alerts, variable parameters, and limits that will generate an alert. TOUCH BANNER MESSAGE BANNER MESSAGE Send agents custom messages and display real-time statistics atop the Agent Toolbar. TOUCH ![Agent Status Icon](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Agent%20Status%20Icon.png?width=300&name=Agent%20Status%20Icon.png) AGENT STATUS AGENT STATUS Boost efficiency by displaying agents’ availability to take calls to the entire team. TOUCH ![cs monitoring blue](https://f.hubspotusercontent00.net/hub/7507907/hubfs/cs%20monitoring%20blue.png?width=300&name=cs%20monitoring%20blue.png) CALL & SCREEN MONITORING CALL & SCREEN MONITORING Great tool for onboarding, training, and optimizing Quality Assurance. TOUCH ![Barge In Icon](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Barge%20In%20Icon.png?width=300&name=Barge%20In%20Icon.png) CALL BARGE-IN CALL BARGE-IN Listen live and assist agent as needed to maintain service quality and resolve issues quickly. TOUCH VOICE & SCREEN RECORDING VOICE & SCREEN RECORDING Recording call audio and screen activity ensures agents follow protocol, maintain call discipline, and deliver desired caller experiences. TOUCH ![Super Search](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Super%20Search.png?width=300&name=Super%20Search.png) SEARCH CALL RECORDING SEARCH CALL RECORDING Select from 20+ criteria to quickly and easily search stored recordings for replay and scoring. TOUCH ![Survey icon 2-1](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Survey%20icon%202-1.png?width=300&name=Survey%20icon%202-1.png) CARES AFTER CALL SURVEY CARES AFTER CALL SURVEY Solicit customer insight to identify concerns and growth opportunities and promote evangelism. TOUCH ![CE Scorecard a a an](https://f.hubspotusercontent00.net/hub/7507907/hubfs/CE%20Scorecard%20a%20a%20an.png?width=300&name=CE%20Scorecard%20a%20a%20an.png) INTEGRATED SCORECARD INTEGRATED SCORECARD Establish criteria to measures agents’ performance and identify opportunities for improvement. ## CARES CALL FLOW DESIGNER Simple building blocks help you create complex call flows that reflect the unique culture and tone of your business.   ![target 11](https://www.centurioncares.com/hs-fs/hubfs/target%2011.png?width=300&name=target%2011.png) ## Accurate Real-Time And Historical Data To Help You Determine:   What types of calls are we getting? Where should we focus training efforts? Where to invest in technology?  How much staff is really needed? Who are my top performers, and what do they do differently? What processes may be automated? --- ## Your Reports Delivered Your Way You decide which reports, how they’re formatted, and how often they run. CARES data exports to virtually any data visualization software.   ## CARES Makes Data Easy To Find And Sort CARES complete integration into your key systems means you won’t just store data, but easily sort and recall the information you need when you need it. ### [Want to know more?  Let's talk.](https://www.centurioncares.com/contact?hsLang=en) --- ### [**CARES Cloud - On-Premise or Hybrid.**](https://www.centurioncares.com/homepage-centurioncares-0-0-1-0?hsLang=en) **We have proven solutions to fit your business culture and needs.** --- ![bg-two-people-table-unsplash](//f.hubspotusercontent00.net/hubfs/7507907/raw_assets/public/@marketplace/maka_Agency/POWER%20THEME/images/bgs/pwr-img_bg_two-people-table.jpg) ### LET'S MAKE YOUR CONTACT CENTER BETTER By working with CARES you can reach your KPI'S and goals in no-time.  ##### [Enhance Your Customer Experience ![Woman on phone 2](https://www.centurioncares.com/hs-fs/hubfs/Woman%20on%20phone%202.png?width=300&name=Woman%20on%20phone%202.png)   GO GO](https://www.centurioncares.com/cares-agent-0-2?hsLang=en) ##### [Enhance Your Agent's Experience ![Customer service operator talking on the phone](https://www.centurioncares.com/hs-fs/hubfs/Customer%20service%20operator%20talking%20on%20the%20phone.jpeg?width=300&name=Customer%20service%20operator%20talking%20on%20the%20phone.jpeg)   GO GO](https://www.centurioncares.com/cares-agent-2?hsLang=en) [![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=291&height=96&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en) [![CenturionCARES-LinkedIn](https://www.centurioncares.com/hs-fs/hubfs/CenturionCARES-LinkedIn.png?width=157&height=68&name=CenturionCARES-LinkedIn.png)](https://www.linkedin.com/company/11640) - Products - [Self-Service](https://www.centurioncares.com/self-serve-automation) - [Omni-Channel](https://www.centurioncares.com/omni-channel) - [Consulting](https://www.centurioncares.com/consulting) - Industry - [Financial Services](https://www.centurioncares.com/banks-credit-unions) - [Utilities](https://www.centurioncares.com/utility_home) - [Insurance](https://www.centurioncares.com/insurance) - [Healthcare](https://www.centurioncares.com/centurioncares-healthcare) - [Retail](https://www.centurioncares.com/centurioncares-healthcare-0) - Resources - [NEWS](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-resources/news/) - [Blog](https://www.centurioncares.com/blog) - [Partners](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/partners/) - [Testimonials](https://www.centurioncares.com/testimonials) - Company - [About Us](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/) - [Management Team](https://www.centurioncares.com/about-us-3) CenturionCARES Inc. - [Privacy Policy](https://www.centurioncares.com/about-us-2) ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "", "addressLocality" : "Oldsmar", "addressRegion" : "FL", "postalCode" : "34677", "streetAddress" : "200 Emerald Bay Drive" }, "email" : "hello@power.com", "knowsLanguage" : "", "logo" : { "@type" : "ImageObject", "url" : "https://f.hubspotusercontent00.net/hubfs/7507907/Logo%20Web%20Rock%20c6-2.png" }, "name" : "CenturionCARES, Inc.", "telephone" : "+49 (0) 89 123 456", "url" : "https://www.centurioncares.com/cares-agent-0-0-1" } ```