--- title: CenturionCARES Customer Solutions Banks & Credit Union --- Close - Solutions - [CARES Lending & Collections](https://www.centurioncares.com/1-2-0-0-0-0) - [Bank & Credit Union Platform](https://www.centurioncares.com/1-2-0-0-1) - [Bank & Credit Union Self-Service](https://www.centurioncares.com/1-0-0-1-0) - [CARES PCI](https://www.centurioncares.com/pci-certified) - Blog - [CARES Blog](https://www.centurioncares.com/homepage-centurioncares-0-0-1-0-0-0-1) - (727) 431-5300 - [CenturionCARES.com](https://www.centurioncares.com) SEARCH [![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=160&height=52&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en) [![Logo Web White3](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20White3.png?width=160&height=47&name=Logo%20Web%20White3.png)](https://www.centurioncares.com/?hsLang=en) - Solutions - [CARES Lending & Collections](https://www.centurioncares.com/1-2-0-0-0-0) - [Bank & Credit Union Platform](https://www.centurioncares.com/1-2-0-0-1) - [Bank & Credit Union Self-Service](https://www.centurioncares.com/1-0-0-1-0) - [CARES PCI](https://www.centurioncares.com/pci-certified) - Blog - [CARES Blog](https://www.centurioncares.com/homepage-centurioncares-0-0-1-0-0-0-1) - (727) 431-5300 - [CenturionCARES.com](https://www.centurioncares.com) ![customert Experience top pow](https://f.hubspotusercontent00.net/hubfs/7507907/customert%20Experience%20top%20pow.png) # CUSTOMER EXPERIENCE **Invest In Your Customers’ Experience With CARES** ### [CARES Intelligent Automation](https://www.centurioncares.com/homepage-centurioncares-0-0-0-0-0-0?hsLang=en) CARES scales automation to meet call volume spikes. ![Con Icon Blue](https://www.centurioncares.com/hs-fs/hubfs/Con%20Icon%20Blue.png?width=70&height=60&name=Con%20Icon%20Blue.png) CARES Notes for Concierge Treatment Customer data collected by CARES is always passed along throughout the customer experience journey. No need for agents or customers to repeat themselves. ![Same Agent 2 icon blue](https://www.centurioncares.com/hs-fs/hubfs/Same%20Agent%202%20icon%20blue.png?width=70&height=60&name=Same%20Agent%202%20icon%20blue.png) SAME AGENT ROUTING CARES will reconnect a call directly to the agent who was assisting the caller when the call was disconnected, preserving the continuity and accuracy of the interaction. ![vip 2 icon BLUE](https://www.centurioncares.com/hs-fs/hubfs/vip%202%20icon%20BLUE.png?width=70&height=60&name=vip%202%20icon%20BLUE.png) VIP / PRIORITY ROUTING Identify segments of your customer base for priority routing to the front of the queue or to agents specifically trained to service VIP customers. ![Speech Rec Icon](https://www.centurioncares.com/hs-fs/hubfs/Speech%20Rec%20Icon.png?width=70&height=63&name=Speech%20Rec%20Icon.png) SPEECH RECOGNITION Allow your customers to press or speak their way through your phone menu. CARES is tailored to the unique needs of your organization. ![CE Pro Spaek](https://www.centurioncares.com/hs-fs/hubfs/CE%20Pro%20Spaek.png?width=65&height=58&name=CE%20Pro%20Spaek.png) PRO-SPEAK Customers receive account-specific information while they wait in queue, saving time while maintaining the personalized service experience. ![CE Courtesy Callback](https://www.centurioncares.com/hs-fs/hubfs/CE%20Courtesy%20Callback.png?width=68&height=61&name=CE%20Courtesy%20Callback.png) Courtesy Callback Gives caller the option to receive a call back from the next available agent rather than hold, allowing better use of their time without losing their place in line. ### Want to know more?  Let's talk. --- ### [**CARES Cloud - On-Premise or Hybrid.**](https://www.centurioncares.com/homepage-centurioncares-0-0-1-0?hsLang=en) **We have proven solutions to fit your business culture and needs.** --- ![bg-two-people-table-unsplash](https://f.hubspotusercontent00.net/hubfs/7507907/raw_assets/public/@marketplace/maka_Agency/POWER%20THEME/images/bgs/pwr-img_bg_two-people-table.jpg) ### LET'S MAKE YOUR CONTACT CENTER BETTER By working with CARES you can reach your KPI'S and goals in no-time.  - [CARES Bank & Credit Union Experience](https://www.centurioncares.com/bcu-experience-0-0?hsLang=en) - [CARES Bank & Credit Union Home](https://www.centurioncares.com/banks-credit-unions?hsLang=en) [![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=291&height=96&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en) [![CenturionCARES-LinkedIn](https://www.centurioncares.com/hs-fs/hubfs/CenturionCARES-LinkedIn.png?width=157&height=68&name=CenturionCARES-LinkedIn.png)](https://www.linkedin.com/company/11640) - Products - [Self-Service](https://www.centurioncares.com/self-serve-automation) - [Omni-Channel](https://www.centurioncares.com/omni-channel) - [Consulting](https://www.centurioncares.com/consulting) - Industry - [Financial Services](https://www.centurioncares.com/banks-credit-unions) - [Utilities](https://www.centurioncares.com/utility_home) - [Insurance](https://www.centurioncares.com/insurance) - [Healthcare](https://www.centurioncares.com/centurioncares-healthcare) - [Retail](https://www.centurioncares.com/centurioncares-healthcare-0) - Resources - [NEWS](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-resources/news/) - [Blog](https://www.centurioncares.com/blog) - [Partners](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/partners/) - [Testimonials](https://www.centurioncares.com/testimonials) - Company - [About Us](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/) - [Management Team](https://www.centurioncares.com/about-us-3) CenturionCARES Inc. - [Privacy Policy](https://www.centurioncares.com/about-us-2) ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "", "addressLocality" : "Oldsmar", "addressRegion" : "FL", "postalCode" : "34677", "streetAddress" : "200 Emerald Bay Drive" }, "email" : "hello@power.com", "knowsLanguage" : "", "logo" : { "@type" : "ImageObject", "url" : "https://f.hubspotusercontent00.net/hubfs/7507907/Logo%20Web%20Rock%20c6-2.png" }, "name" : "CenturionCARES, Inc.", "telephone" : "+49 (0) 89 123 456", "url" : "https://www.centurioncares.com/cares-agent-0-1" } ```