--- title: CenturionCARES Customer Solutions Bank & Credit Union --- Close - Solutions - [CARES Lending & Collections](https://www.centurioncares.com/1-2-0-0-0-0) - [Bank & Credit Union Platform](https://www.centurioncares.com/1-2-0-0-1) - [Bank & Credit Union Self-Service](https://www.centurioncares.com/1-0-0-1-0) - [CARES PCI](https://www.centurioncares.com/pci-certified) - Blog - [CARES Blog](https://www.centurioncares.com/homepage-centurioncares-0-0-1-0-0-0-1) - (727) 431-5300 - [CenturionCARES.com](https://www.centurioncares.com) SEARCH [![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=160&height=52&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en) [![Logo Web White3](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20White3.png?width=160&height=47&name=Logo%20Web%20White3.png)](https://www.centurioncares.com/?hsLang=en) - Solutions - [CARES Lending & Collections](https://www.centurioncares.com/1-2-0-0-0-0) - [Bank & Credit Union Platform](https://www.centurioncares.com/1-2-0-0-1) - [Bank & Credit Union Self-Service](https://www.centurioncares.com/1-0-0-1-0) - [CARES PCI](https://www.centurioncares.com/pci-certified) - Blog - [CARES Blog](https://www.centurioncares.com/homepage-centurioncares-0-0-1-0-0-0-1) - (727) 431-5300 - [CenturionCARES.com](https://www.centurioncares.com) ![customert Experience top pow](https://f.hubspotusercontent00.net/hubfs/7507907/customert%20Experience%20top%20pow.png) ### CUSTOMER EXPERIENCE **Invest In Your Customers’ Experience With CARES** ### [CARES Intelligent Automation](https://www.centurioncares.com/homepage-centurioncares-0-0-0-0-0-0?hsLang=en) CARES scales automation to meet call volume spikes. TOUCH CONCIERGE TREATMENT CONCIERGE TREATMENT Customer data collected by CARES is always passed along throughout the customer experience journey. No need for agents or customers to repeat themselves TOUCH SAME AGENT ROUTING SAME AGENT ROUTING CARES will reconnect a call directly to the agent who was assisting the caller when the call was disconnected, preserving the continuity and accuracy of the interaction. TOUCH VIP / PRIORITY ROUTING VIP / PRIORITY ROUTING Identify segments of your customer base for priority routing to the front of the queue or to agents specifically trained to service VIP customers TOUCH ![Speech Rec Icon](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Speech%20Rec%20Icon.png?width=300&name=Speech%20Rec%20Icon.png) SPEECH RECOGNITION SPEECH RECOGNITION Allow your customers to press or speak their way through your phone menu. CARES is tailored to the unique needs of your organization. TOUCH ![CE Pro Spaek](https://f.hubspotusercontent00.net/hub/7507907/hubfs/CE%20Pro%20Spaek.png?width=300&name=CE%20Pro%20Spaek.png) Pro-Speak Pro-Speak Customers receive account-specific information while they wait in queue, saving time while maintaining the personalized service experience. TOUCH ![CE Courtesy Callback](https://f.hubspotusercontent00.net/hub/7507907/hubfs/CE%20Courtesy%20Callback.png?width=300&name=CE%20Courtesy%20Callback.png) COURTESY CALLBACK COURTESY CALLBACK Gives caller the option to receive a call back from the next available agent rather than hold, allowing better use of their time without losing their place in line. ### Want to know more?  Let's talk. --- ### [**CARES Cloud - On-Premise or Hybrid.**](https://www.centurioncares.com/homepage-centurioncares-0-0-1-0?hsLang=en) **We have proven solutions to fit your business culture and needs.** --- ![bg-two-people-table-unsplash](//f.hubspotusercontent00.net/hubfs/7507907/raw_assets/public/@marketplace/maka_Agency/POWER%20THEME/images/bgs/pwr-img_bg_two-people-table.jpg) ### LET'S MAKE YOUR CONTACT CENTER BETTER By working with CARES you can reach your KPI'S and goals in no-time.  [![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=291&height=96&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en) [![CenturionCARES-LinkedIn](https://www.centurioncares.com/hs-fs/hubfs/CenturionCARES-LinkedIn.png?width=157&height=68&name=CenturionCARES-LinkedIn.png)](https://www.linkedin.com/company/11640) - Products - [Self-Service](https://www.centurioncares.com/self-serve-automation) - [Omni-Channel](https://www.centurioncares.com/omni-channel) - [Consulting](https://www.centurioncares.com/consulting) - Industry - [Financial Services](https://www.centurioncares.com/banks-credit-unions) - [Utilities](https://www.centurioncares.com/utility_home) - [Insurance](https://www.centurioncares.com/insurance) - [Healthcare](https://www.centurioncares.com/centurioncares-healthcare) - [Retail](https://www.centurioncares.com/centurioncares-healthcare-0) - Resources - [NEWS](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-resources/news/) - [Blog](https://www.centurioncares.com/blog) - [Partners](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/partners/) - [Testimonials](https://www.centurioncares.com/testimonials) - Company - [About Us](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/) - [Management Team](https://www.centurioncares.com/about-us-3) CenturionCARES Inc. - [Privacy Policy](https://www.centurioncares.com/about-us-2) ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "", "addressLocality" : "Oldsmar", "addressRegion" : "FL", "postalCode" : "34677", "streetAddress" : "200 Emerald Bay Drive" }, "email" : "hello@power.com", "knowsLanguage" : "", "logo" : { "@type" : "ImageObject", "url" : "https://f.hubspotusercontent00.net/hubfs/7507907/Logo%20Web%20Rock%20c6-2.png" }, "name" : "CenturionCARES, Inc.", "telephone" : "+49 (0) 89 123 456", "url" : "https://www.centurioncares.com/cares-agent-0-4" } ```