--- title: CenturionCARES Government Agent Solutions --- Close - Solutions - [CARES GOVERNMENT PLATFORM](https://www.centurioncares.com/1-2-0-0-1-0) - [CARES GOVERNMENT SELF-SERVICE](https://www.centurioncares.com/1-0-0-1-0-0) - [CARES PCI-DSS](https://www.centurioncares.com/pci-2) - [CARES BLOG](https://www.centurioncares.com/blog) - [CONTACT US](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-contact/) - (727) 431-5300 - [CENTURIONCARES.COM](https://www.centurioncares.com) SEARCH [![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=160&height=53&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en) [![Logo Web White3](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20White3.png?width=160&height=47&name=Logo%20Web%20White3.png)](https://www.centurioncares.com/?hsLang=en) - Solutions - [CARES GOVERNMENT PLATFORM](https://www.centurioncares.com/1-2-0-0-1-0) - [CARES GOVERNMENT SELF-SERVICE](https://www.centurioncares.com/1-0-0-1-0-0) - [CARES PCI-DSS](https://www.centurioncares.com/pci-2) - [CARES BLOG](https://www.centurioncares.com/blog) - [CONTACT US](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-contact/) - (727) 431-5300 - [CENTURIONCARES.COM](https://www.centurioncares.com) ![AGENT EX POW2 BLUE](https://f.hubspotusercontent00.net/hubfs/7507907/AGENT%20EX%20POW2%20BLUE.png) # AGENT EXPERIENCE Great managers understand - for their staff to be successful, they need the right tools. INBOUND COMMUNICATION TOUCH ![CE PreAutho](https://f.hubspotusercontent00.net/hub/7507907/hubfs/CE%20PreAutho.png?width=300&name=CE%20PreAutho.png) PRE-AUTHENTICATE PRE-AUTHENTICATE CARES identifies the customers while they wait in queue. Pre-Authenticating the caller saves the agent time by collecting information on the customer and prepopulating it to the agent. TOUCH ![AE Screen pop](https://f.hubspotusercontent00.net/hub/7507907/hubfs/AE%20Screen%20pop.png?width=300&name=AE%20Screen%20pop.png) SCREEN POP SCREEN POP CARES identifies the customers while they wait in queue. Pre-Authenticating the caller saves the agent time by collecting information on the customer and prepopulating it to the agent. TOUCH ![CEInt Call Routing](https://f.hubspotusercontent00.net/hub/7507907/hubfs/CEInt%20Call%20Routing.png?width=300&name=CEInt%20Call%20Routing.png) INTELLIGENT CALL ROUTING INTELLIGENT CALL ROUTING Positions agents for success by automatically directing calls based on agent's skill set. Captures critical information to evaluate the customer’s true need and matches them to best available agent. TOUCH ![AE Call Scripting A](https://f.hubspotusercontent00.net/hub/7507907/hubfs/AE%20Call%20Scripting%20A.png?width=300&name=AE%20Call%20Scripting%20A.png) CALL SCRIPTING CALL SCRIPTING Hyperlinks to key information expedite search and delivery of product messaging, enabling confident answers even from part-time and overflow agents. TOUCH ![realtime DATA A](https://f.hubspotusercontent00.net/hub/7507907/hubfs/realtime%20DATA%20A.png?width=300&name=realtime%20DATA%20A.png) REAL-TIME DATA REAL-TIME DATA Enables agents to monitor the live call center statistics and information. Agents can make "common sense" decisions that won't negatively impact your customer's service experience. OUTBOUND COMMUNICATION TOUCH ![AE predictive](https://f.hubspotusercontent00.net/hub/7507907/hubfs/AE%20predictive.png?width=300&name=AE%20predictive.png) PREVIEW DIALER PREVIEW DIALER Outbound agents review customer records prior to reaching out to customer. Agent clicks a button to dial. Helps with agent efficiency and accountability of time. TOUCH ![Pred dial icon B](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Pred%20dial%20icon%20B.png?width=300&name=Pred%20dial%20icon%20B.png) PREDICTIVE DIALER PREDICTIVE DIALER Allows Call blending, so agents can work assigned campaigns while also handling inbound calls, keeping them productive and satisfied. TOUCH ![AE Recorded greeting ICON BLUE](https://f.hubspotusercontent00.net/hub/7507907/hubfs/AE%20Recorded%20greeting%20ICON%20BLUE.png?width=300&name=AE%20Recorded%20greeting%20ICON%20BLUE.png) PRERECORDED GREETING PRERECORDED GREETING Lets an agent record a message that plays automatically to callers when they're connected. Saves the agent time and gives an opportunity to prepare for the call.. WORK FROM ANYWHERE ## CARES FLEX DESKTOP **Same intuitive desktop allows agents to deliver the CARES superior experience using any phone device.** ![realtime DATA A](https://www.centurioncares.com/hs-fs/hubfs/realtime%20DATA%20A.png?width=68&height=61&name=realtime%20DATA%20A.png) REAL-TIME DATA Enables agents to monitor the live call center statistics and information from home, just like being in the centralized contact center. Real-time data allows remote workers to make "common sense" decisions that won't negatively impact your customer's service experience. ![Agent Status Icon](https://www.centurioncares.com/hs-fs/hubfs/Agent%20Status%20Icon.png?width=68&height=61&name=Agent%20Status%20Icon.png) REAL-TIME AGENT STATUS Displays each agent’s status to the entire team. Real-time agent status allows remote workers to make "common sense" decisions that won't negatively impact your customer's service experience.  ![Bannner message BLUE](https://www.centurioncares.com/hs-fs/hubfs/Bannner%20message%20BLUE.png?width=70&height=60&name=Bannner%20message%20BLUE.png) BANNER MESSAGE Supervisors can give a virtual tap on the shoulder to remote staff reminding of break time, events that are going to drive call volume, as well as statistics and performance reminders. ![Coaching Icon](https://www.centurioncares.com/hs-fs/hubfs/Coaching%20Icon.png?width=68&height=61&name=Coaching%20Icon.png) Remote Agent Coaching Tools Optimize quality assurance, onboarding and training contact center agent. Coach agents and increase the overall performance of the contact center. ## CARES NOTES Keeping continuity in contact center communications.  --- ### [Want to find out more? Let's talk.](https://www.centurioncares.com/contact?hsLang=en) ### [**CARES Cloud - On-Premise or Hybrid.**](https://www.centurioncares.com/homepage-centurioncares-0-0-1-0?hsLang=en) **Proven solutions to fit your business culture and needs.** ![bg-two-people-table-unsplash](https://f.hubspotusercontent00.net/hubfs/7507907/raw_assets/public/@marketplace/maka_Agency/POWER%20THEME/images/bgs/pwr-img_bg_two-people-table.jpg) ### LET'S MAKE YOUR CONTACT CENTER BETTER By working with CARES you can reach your KPI'S and goals in no-time.  ##### [Enhance Your Customer Experience ![Woman on phone](https://www.centurioncares.com/hs-fs/hubfs/Woman%20on%20phone.png?width=300&name=Woman%20on%20phone.png)   GO GO](https://www.centurioncares.com/cares-agent-0-3-0?hsLang=en) ##### [Enhance Your Business Experience ![Double exposure of businessman working with new modern computer show social network structure and bokeh exposure](https://www.centurioncares.com/hs-fs/hubfs/Double%20exposure%20of%20businessman%20working%20with%20new%20modern%20computer%20show%20social%20network%20structure%20and%20bokeh%20exposure.jpeg?width=300&name=Double%20exposure%20of%20businessman%20working%20with%20new%20modern%20computer%20show%20social%20network%20structure%20and%20bokeh%20exposure.jpeg)   GO GO](https://www.centurioncares.com/cares-agent-0-0-2-0?hsLang=en) [![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=300&height=99&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en) - Products - [Self-Service](https://www.centurioncares.com/self-serve-automation) - [Omni-Channel](https://www.centurioncares.com/omni-channel) - [Consulting](https://www.centurioncares.com/consulting) - Industry - [Financial Services](https://www.centurioncares.com/banks-credit-unions) - [Utilities](https://www.centurioncares.com/utility_home) - [Insurance](https://www.centurioncares.com/insurance) - [Healthcare](https://www.centurioncares.com/centurioncares-healthcare) - [Retail](https://www.centurioncares.com/centurioncares-healthcare-0) - Resources - [NEWS](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-resources/news/) - [Blog](https://www.centurioncares.com/blog) - [Partners](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/partners/) - [Testimonials](https://www.centurioncares.com/testimonials) - Company - [About Us](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/) - [Management Team](https://www.centurioncares.com/about-us-3) CenturionCARES Inc. - [Privacy Policy](https://www.centurioncares.com/about-us-2) ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "", "addressLocality" : "Oldsmar", "addressRegion" : "FL", "postalCode" : "34677", "streetAddress" : "200 Emerald Bay Drive" }, "email" : "hello@power.com", "knowsLanguage" : "", "logo" : { "@type" : "ImageObject", "url" : "https://f.hubspotusercontent00.net/hubfs/7507907/Logo%20Web%20Rock%20c6-2.png" }, "name" : "CenturionCARES, Inc.", "telephone" : "+49 (0) 89 123 456", "url" : "https://www.centurioncares.com/cares-agent-3-0" } ```