Newest Contact Center Software Release Delivers Unprecedented Efficiency Gains & Real Cost Savings
In order to address the challenges that customer service organizations face on a daily basis, CenturionCARES has taken a holistic approach to the development and release of their latest call center software, CARES 14.0. This reflects the CenturionCARES commitment to continually provide value to their customers through innovative solutions that not only boost contact center efficiency, but also deliver positive results to the entire business operation.
What's New in 14.0?
CARES 14.0 includes enhancements that build upon the major transformation of the 12.0 release, noted for its user-friendly look and intuitive feel. The upgraded capabilities of 14.0 will streamline the agent workflow to promote a more efficient and satisfactory customer experience, and expand the reporting functionality to drive highly informed business decisions.
A valuable security and cost-saving option available with 14.0 is SecurePay 10, a payment processing solution which has been awarded full PA DSS 3.2 certification. This important designation allows companies to accept live or automated credit card transactions in compliance with the highest PCI standards, while eliminating the frustration of time-consuming authentication procedures and the massive expense of system replacement.
With additional upgrades to agent and supervisor Collaboration tools and Outbound Dialing services, 14.0 is a single-source solution that delivers wide-ranging impact.
Call Center Service Level Optimization
CenturionCARES recognizes the distinct challenges that contact center operations present to growing companies, including constant staff turnover, heightened customer expectations, and the impact of high profile security breaches. CARES 14.0 Contact Center and Interactive Voice Response (IVR) solutions were developed to not only increase the efficiency of day-to-day operations, but also to enable clients to better manage issues resulting from unforeseen incidents.
CARES includes a number of Quality Assurance tools to help organizations maintain desired service levels and improve staff productivity, while effectively leveling the stressful volume spikes that contribute to employee angst and attrition. Robust reports and simplified internal communications give CARES users a comprehensive view of their service operations, facilitating a more calculated and sound business strategy. CARES 14.0 continues to deliver industry-leading service enhancement tools that reduce wait times, call times and abandoned call rates, leading to more enriched service experiences and more fruitful customer relationships.
As with all previous CARES releases, 14.0 can be seamlessly integrated into virtually any telephony or core operating system without the disruption or expense of full system replacement.
"There is an art as well as a science that goes into the design and deployment of a well-functioning Contact Center or IVR system,” said CenturionCARES EVP Business Development, Kirk Wormington.
"CARES 14.0 will save our clients time and money by increasing productivity and reducing frustration – for both agent and caller - that contributes to high-turnover. This version is more than just an upgrade,” Wormington said. “It’s a complete package that addresses the needs of the business in its entirety."
To learn more or request an upgrade, contact Kirk Wormington at (727) 431-5215 or firstname.lastname@example.org.
CenturionCARES designs and integrates communications infrastructure for customer service focused organizations. For over 36 years, CARES Contact Center solutions (including ACD, IVR, Outbound Notification, Predictive Dialer, Audio & Screen Recording) have stimulated heightened efficiency, quality and profitability for clients including financial institutions, public and private utilities, government agencies, and SMBs nationwide. Family-owned CenturionCARES is headquartered in Oldsmar, Florida with engineering and support facilities in Waukesha, Wisconsin.
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