The Future-Proof Communications Solution
CARES Call Center software is a dynamic and scalable communications platform that integrates seamlessly into any telephony or network system, with the flexibility to grow with the evolving needs of your growing business. Not a phone system, but a compliment to your existing infrastructure bringing operational efficiency to your organization and enriched service experiences to your customers.
CARES for Asset Protection
CARES promotes call center best practices that protect your most valuable assets – your time and talent:
- Time for agents to deliver superior service experiences
- Time for supervisors to supervise rather than troubleshoot
- Time for trainers to identify and develop necessary skill sets
- Time for management to make well-informed strategic decisions
- Time for your call center to be proactive rather than reactive
CARES for Asset Optimization
Being the sole manufacturer and supplier allows CenturionCARES to tailor a CARES solution to meet your specific needs, with innovative features including:
- Automatic Call Distribution (ACD) with Dynamic Call Routing, Pre-Authentication, ProSpeak, Screen Pop, Virtual Hold Call Back, and Collaboration (Notes) for CRM help shave precious minutes off of hold times and greatly reduce abandoned calls
- Interactive voice response (IVR) helps offload redundant calls (up to 50% of total calls) so agents spend more time offering live assistance
- Real Time Monitoring, Voice and Screen Recording, and Integrated Customer Survey improve Quality Assurance processes and agent development techniques
- Reporting gathers and presents vital information supporting strategic business decisions
- Automatic Password Reset further shaves precious minutes off of many calls
- Outbound Notification and Predictive Dialer empowers your customer service to be more proactive and is up to 400% more efficient than manual dialing
What Does CARES Mean to You?
By eliminating the headaches of outdated solutions, disruptive overhauls or costly system replacements, CARES means you can focus on exceeding customer expectations today and tomorrow. CARES means you’ve raised the levels of Collaboration, Accountability, Reporting and Efficiency. CARES means you’re growing your business with an assurance that CARES: Customers Always Receive Excellent Service.