Call Center Best Practices Software: Next Teller IVR for Financial Services
Lower Costs, Higher Satisfaction with 24/7 Customer Service
Specifically designed for financial applications, CenturionCARES Next Teller IVR is an Interactive Voice Response “Bank-by-Phone” system that delivers the flexibility and convenience of self-service transactions from any touch-tone telephone 24 hours a day, 7 days a week.
With Next Teller IVR automatically completing mundane tasks traditionally done by agents, you’ll see a significant reduction in operating costs. It enables you to efficiently optimize the talents of your professional staff - allowing them time to deliver high-value personalized services that will strengthen relationships and nurture brand loyalty.
With the Next Teller IVR, both you and your members will realize benefits such as:
Easy, intuitive self-service menu
Faster transaction times
Reduced call volume and costs per call
More time for agents to deliver superior member service and boost brand loyalty
Secured Confidential Data (PIN Validation)
Standard Features
Check Clearing Determination
Multi Rate Line
Retrieve Loan Status
Account Inquiries and Balance Transfers
PIN Administration
Merchant Check Verification
Community Announcements
Transfer to Live attendant
Dormancy and On-Demand Account Lockout
Advanced Usage and Security Reporting
Intuitive GUI Administration
Enhanced Features
• Speech Recognition • Auto Attendant • Screen Pop Capabilities • VIP Greetings • Multi-Factor Authentication • Branch Locator • Payment Calculator • Faxing Capabilities • Multi-Lingual Options • Loan Application Capabilities • Credit Card Inquiries and Payment Capabilities • 508 Compliant for the Hearing Impaired (TDD Capabilities)
On Demand Reporting Capabilities
• Call Distribution Reports • Call Traffic and Transfer Log Reports • Stop Payment Reports • Check Order Reports • Access Denied Reports • Disabled PIN and Pin Change Reports • Last Access Reports • Access Allowed and Invalid Login Reports • Dormant Account Reports • Previously Generated Reports • Maintenance Reports
