Lower Costs, Higher Satisfaction with 24/7 Customer Service
Specifically designed for financial applications, CenturionCARES Next Teller IVR is an Interactive Voice Response “Bank-by-Phone” system that delivers the flexibility and convenience of self-service transactions from any touch-tone telephone 24 hours a day, 7 days a week.
With Next Teller IVR automatically completing mundane tasks traditionally done by agents, you’ll see a significant reduction in operating costs. It enables you to efficiently optimize the talents of your professional staff - allowing them time to deliver high-value personalized services that will strengthen relationships and nurture brand loyalty.
With the Next Teller IVR, both you and your members will realize benefits such as:
- Easy, intuitive self-service menu
- Faster transaction times
- Reduced call volume and costs per call
- More time for agents to deliver superior member service and boost brand loyalty
- Secured Confidential Data (PIN Validation)
Standard Features
- Check Clearing Determination
- Multi Rate Line
- Retrieve Loan Status
- Account Inquiries and Balance Transfers
- PIN Administration
- Merchant Check Verification
- Community Announcements
- Transfer to Live attendant
- Dormancy and On-Demand Account Lockout
- Advanced Usage and Security Reporting
- Intuitive GUI Administration
Enhanced Features
• Speech Recognition • Auto Attendant
• Screen Pop Capabilities • VIP Greetings
• Multi-Factor Authentication • Branch Locator
• Payment Calculator • Faxing Capabilities
• Multi-Lingual Options • Loan Application Capabilities
• Credit Card Inquiries and Payment Capabilities
• 508 Compliant for the Hearing Impaired (TDD Capabilities)
• Screen Pop Capabilities • VIP Greetings
• Multi-Factor Authentication • Branch Locator
• Payment Calculator • Faxing Capabilities
• Multi-Lingual Options • Loan Application Capabilities
• Credit Card Inquiries and Payment Capabilities
• 508 Compliant for the Hearing Impaired (TDD Capabilities)
On Demand Reporting Capabilities
• Call Distribution Reports • Call Traffic and Transfer Log Reports
• Stop Payment Reports • Check Order Reports
• Access Denied Reports • Disabled PIN and Pin Change Reports
• Last Access Reports • Access Allowed and Invalid Login Reports
• Dormant Account Reports • Previously Generated Reports
• Maintenance Reports
• Stop Payment Reports • Check Order Reports
• Access Denied Reports • Disabled PIN and Pin Change Reports
• Last Access Reports • Access Allowed and Invalid Login Reports
• Dormant Account Reports • Previously Generated Reports
• Maintenance Reports
