Your customers will brag about your service on social media. We help make this happen with CARES Notes…
Have you ever run into someone that you've previously met, but they don't have any recollection of you or the prior interaction? Putting a voice with a name is even more difficult. Let us help! You provide the voice, sharpie, and the name tag. We will provide this magical tool that we call Notes... Stellar Service, a Consistent message, accountability and first call resolution is our goal. We are in this together! We are call center people! A majority of us have worked in customer service. Let's team up together and do this right!
We get contact centers because we have real contact center experience. We have people who’ve worked in and managed real contact centers.
We have firsthand understanding of the needs of contact centers. We get customer experience, KPI’s, call volume swings, staffing issues, quality assurance and everything you need to be successful. Our contact center solutions, tools and reports are designed by real contact center people.
CARES is your one-stop-shop for software integration and contact center expertise.