---
title: CenturionCARES Courtesy Call Back
description: CARES Automated Courtesy Call Back eliminates long hold times to alleviate caller frustration & protect the valuable time of customers and agents alike.
---

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- [Solutions](https://www.centurioncares.com/cares-customersolutions) 
    - [CARES Customer Experience](https://www.centurioncares.com/cares-customersolutions)
    - [CARES Agent Experience](https://www.centurioncares.com/cares-agent)
    - [CARES For Supervisors](https://www.centurioncares.com/cares-supervisor)
    - [CARES Cloud](https://www.centurioncares.com/centurioncares-cloud)
    - [CARES ConnectX](https://www.centurioncares.com/cares-connectx)
    - [CARES AI](https://www.centurioncares.com/centurioncares-ai)
- [Who We Serve](https://www.centurioncares.com/cares-who-we-serve) 
    - [Overview](https://www.centurioncares.com/cares-who-we-serve)
    - [Banks & Credit Unions](https://www.centurioncares.com/banks-credit-unions)
    - [Energy & Utilities](https://www.centurioncares.com/utility_home)
    - [Government](https://www.centurioncares.com/gov)
- [CARES Services](https://www.centurioncares.com/cares-services)
- [Contact](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-contact/)
- [CENTURIONCARES.COM](https://www.centurioncares.com/)

SEARCH

<https://www.facebook.com/CenturionCARES><https://www.linkedin.com/company/11640><https://www.youtube.com/channel/UCaXcQuso11Jg5Om_N4uX4BA><https://www.linkedin.com/company/11640>

[![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=160&height=52&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en)[![Logo Web White3](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20White3.png?width=160&height=47&name=Logo%20Web%20White3.png)](https://www.centurioncares.com/?hsLang=en)

- [Solutions](https://www.centurioncares.com/cares-customersolutions) 
    - [CARES Customer Experience](https://www.centurioncares.com/cares-customersolutions)
    - [CARES Agent Experience](https://www.centurioncares.com/cares-agent)
    - [CARES For Supervisors](https://www.centurioncares.com/cares-supervisor)
    - [CARES Cloud](https://www.centurioncares.com/centurioncares-cloud)
    - [CARES ConnectX](https://www.centurioncares.com/cares-connectx)
    - [CARES AI](https://www.centurioncares.com/centurioncares-ai)
- [Who We Serve](https://www.centurioncares.com/cares-who-we-serve) 
    - [Overview](https://www.centurioncares.com/cares-who-we-serve)
    - [Banks & Credit Unions](https://www.centurioncares.com/banks-credit-unions)
    - [Energy & Utilities](https://www.centurioncares.com/utility_home)
    - [Government](https://www.centurioncares.com/gov)
- [CARES Services](https://www.centurioncares.com/cares-services)
- [Contact](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-contact/)
- [CENTURIONCARES.COM](https://www.centurioncares.com/)

![courtesey callback half](https://www.centurioncares.com/hs-fs/hubfs/courtesey%20callback%20half.png?width=300&name=courtesey%20callback%20half.png)

# CARES Courtesy Callback

### Ease frustrations and improve service experiences by eliminating hold times. Good for your agents, good for your customers!

---

## How it works

![CE Courtesy Callback](https://www.centurioncares.com/hs-fs/hubfs/CE%20Courtesy%20Callback.png?width=56&name=CE%20Courtesy%20Callback.png)

Call Volume Is High, all your agents are busy and your customers are waiting on hold.

Customers don’t have to wait on hold. They have the option to get a callback without losing their place in the queue.

Customers have options. They can choose a callback as soon as an agent is available or schedule one for a more convenient time.

When an agent becomes available, the callback is automatically initiated and the customer is connected with an agent who is familiar with her/his reason for calling and has their account history.

The customer receives a callback in the same amount of time as they would have waited on hold.

---

## [Find out more. Let's talk.](https://www.centurioncares.com/contact?hsLang=en)

**Courtesy Callback offers benefits appreciated by callers, staff and managers alike:**

- Reduces hold times, handle times and abandoned rates
- Raises service levels, productivity and morale  
- Levels the peaks and valleys of call volume
- Strengthens brand reputation and loyalty
- Minimizes caller effort and frustration
- Promotes warmer reception, more customized services

CARES Courtesy Call Back helps you alleviate caller frustration and recapture those important opportunities before they’re gone for good.

[![Omni bannerA FIN Demo](https://www.centurioncares.com/hs-fs/hubfs/Omni%20bannerA%20FIN%20Demo.png?width=1360&name=Omni%20bannerA%20FIN%20Demo.png)](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-contact/-0?hs_preview=rscyjrZy-38921314275&hsLang=en)

---

[![Logo Web Rock c6-2](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Logo%20Web%20Rock%20c6-2.png?width=300&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en)

[![CenturionCARES-LinkedIn](https://www.centurioncares.com/hs-fs/hubfs/CenturionCARES-LinkedIn.png?width=157&height=68&name=CenturionCARES-LinkedIn.png)](https://www.linkedin.com/company/11640)

- Products 
    - [Self-Service](https://www.centurioncares.com/self-serve-automation)
    - [Omni-Channel](https://www.centurioncares.com/omni-channel)
    - [Consulting](https://www.centurioncares.com/consulting)
- Industry 
    - [Financial Services](https://www.centurioncares.com/banks-credit-unions)
    - [Utilities](https://www.centurioncares.com/utility_home)
    - [Insurance](https://www.centurioncares.com/insurance)
    - [Healthcare](https://www.centurioncares.com/centurioncares-healthcare)
    - [Retail](https://www.centurioncares.com/centurioncares-healthcare-0)
- Resources 
    - [NEWS](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-resources/news/)
    - [Blog](https://www.centurioncares.com/blog)
    - [Partners](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/partners/)
    - [Testimonials](https://www.centurioncares.com/testimonials)
- Company 
    - [About Us](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/)
    - [Management Team](https://www.centurioncares.com/about-us-3)

 CenturionCARES Inc.

- [Privacy Policy](https://www.centurioncares.com/about-us-2)

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  "address" : {
    "@type" : "PostalAddress",
    "addressCountry" : "",
    "addressLocality" : "Oldsmar",
    "addressRegion" : "FL",
    "postalCode" : "34677",
    "streetAddress" : "200 Emerald Bay Drive"
  },
  "knowsLanguage" : "en",
  "logo" : {
    "@type" : "ImageObject",
    "url" : "https://f.hubspotusercontent00.net/hubfs/7507907/Logo%20Web%20Rock%20c6-2.png"
  },
  "name" : "CenturionCARES, Inc.",
  "url" : "https://www.centurioncares.com/cares-courtesy-call-back"
}
```