---
title: CARES Outage Management
---

Close

- Solutions 
    - [Utility Platform](https://www.centurioncares.com/cares-integration-for-utilities)
    - [Self Service](https://www.centurioncares.com/1-0-0-2)
    - [CARES PCI Credentials](https://www.centurioncares.com/pci-1)
    - [Broadband](https://www.centurioncares.com/1-2-1)
- [CARES Blog](https://www.centurioncares.com/blog)
- (727) 431-5300 
    - [Contact](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-contact/)
- [CenturionCARES.com](https://www.centurioncares.com)

SEARCH

<https://www.facebook.com/CenturionCARES> <https://twitter.com/CenturionCares> <https://www.linkedin.com/company/11640> <https://www.youtube.com/channel/UCaXcQuso11Jg5Om_N4uX4BA>

[![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=160&height=53&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en) [![Logo Web White3](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20White3.png?width=160&height=47&name=Logo%20Web%20White3.png)](https://www.centurioncares.com/?hsLang=en)

- Solutions 
    - [Utility Platform](https://www.centurioncares.com/cares-integration-for-utilities)
    - [Self Service](https://www.centurioncares.com/1-0-0-2)
    - [CARES PCI Credentials](https://www.centurioncares.com/pci-1)
    - [Broadband](https://www.centurioncares.com/1-2-1)
- [CARES Blog](https://www.centurioncares.com/blog)
- (727) 431-5300 
    - [Contact](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-contact/)
- [CenturionCARES.com](https://www.centurioncares.com)

# OUTAGE SELF-SERVICE

## Automate The Lines of Communication

### ![location](https://www.centurioncares.com/hs-fs/hubfs/location.png?width=82&name=location.png)

### Outbound Calling, SMS & Email

Informed customers don't call.  CARES IVR keeps your customers informed while protecting your staff's time.

### [![Inflation_Graph-512](https://www.centurioncares.com/hs-fs/hubfs/Inflation_Graph-512.png?width=104&name=Inflation_Graph-512.png)](https://www.centurioncares.com/hubfs/CARES%20IVR%20Utility-720p-200929.mp4?hsLang=en)

### Increase IVR Adoption

"It's not what we do its how we do it." CARES automatically scales up smart automation to meet demand.  

###  ![ivr247365-1](https://www.centurioncares.com/hs-fs/hubfs/ivr247365-1.png?width=105&name=ivr247365-1.png)

### 24/7 Outage Declaration & Confirmation

CARES IVR collects new outages and informs your customers you are aware of their outage. 

 

 

## Easy and Simple to Use for all utilities

 

Leverage the industry's most innovative contact center platform.

 

[![New call-to-action](https://no-cache.hubspot.com/cta/default/7507907/6fa097b5-043f-47aa-a202-710bf4039d75.png)](https://cta-redirect.hubspot.com/cta/redirect/7507907/6fa097b5-043f-47aa-a202-710bf4039d75)

 

[![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=300&height=99&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en)

<https://www.linkedin.com/company/11640>

[![CenturionCARES-LinkedIn](https://www.centurioncares.com/hs-fs/hubfs/CenturionCARES-LinkedIn.png?width=157&height=68&name=CenturionCARES-LinkedIn.png)](https://www.linkedin.com/company/11640)<https://www.linkedin.com/company/11640>

- Products 
    - [Self-Service](https://www.centurioncares.com/self-serve-automation)
    - [Omni-Channel](https://www.centurioncares.com/omni-channel)
    - [Consulting](https://www.centurioncares.com/consulting)
- Industry 
    - [Financial Services](https://www.centurioncares.com/banks-credit-unions)
    - [Utilities](https://www.centurioncares.com/utility_home)
    - [Insurance](https://www.centurioncares.com/insurance)
    - [Healthcare](https://www.centurioncares.com/centurioncares-healthcare)
    - [Retail](https://www.centurioncares.com/centurioncares-healthcare-0)
- Resources 
    - [NEWS](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-resources/news/)
    - [Blog](https://www.centurioncares.com/blog)
    - [Partners](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/partners/)
    - [Testimonials](https://www.centurioncares.com/testimonials)
- Company 
    - [About Us](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/)
    - [Management Team](https://www.centurioncares.com/about-us-3)

CenturionCARES Inc.

- [Privacy Policy](https://www.centurioncares.com/about-us-2)

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    "addressLocality" : "Oldsmar",
    "addressRegion" : "FL",
    "postalCode" : "34677",
    "streetAddress" : "200 Emerald Bay Drive"
  },
  "email" : "sales@centurioncares.com",
  "knowsLanguage" : "",
  "logo" : {
    "@type" : "ImageObject",
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  },
  "name" : "CenturionCARES, Inc.",
  "telephone" : "(727)431-5200",
  "url" : "https://www.centurioncares.com/1-0"
}
```

```json
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  "dateModified" : "2022-06-01T00:20:44.215Z",
  "duration" : "PT1M6S",
  "height" : 720,
  "name" : "CARES Outage Management Title-720p-d2ffc52a-af39-4338-82c4-dd28edde714d-1",
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  "width" : 1280
}
```