Management Team

CenturionCARES Management Team

Kirk Wormington - President & CEO

Kirk Wormington is the President & CEO of CenturionCARES. Having grown up in the CenturionCARES family, Kirk spent over 15 years helping ensure the success of CenturionCARES’ financial industry clients before assuming the role of Executive Vice President of Business Development.  Kirk oversees an active and dynamic sales team focused on understanding and satisfying the needs of customers in multiple vertical markets including Credit Unions, Banks, and Mortgage Companies, Government Agencies, Public and Private Utilities, Housing Authorities, and Insurance Providers. Kirk earned a degree in Communications and Marketing from the University of Wisconsin-Whitewater, and currently resides in Tampa, Florida.


Paul Wysocki - Executive Vice President & Chief Technology Officer

Paul Wysocki has served as CenturionCARES’ Executive Vice President and Chief Technology Officer since 2014. He had previously held the position of Vice President of Engineering and Support, as well as Applications Project Leader. Paul earned his degree in Computer Science and Engineering from the Massachusetts Institute of Technology (M.I.T.) and brings a wealth of experience perfectly suited for the type of solutions CenturionCARES brings to market. A few of Paul’s major accomplishments at CenturionCARES have been the design for the Interactive Voice Response (IVR) system as well as the all-encompassing call center solution, CARES™. Paul resides in Waukesha, Wisconsin with his wife Cindy and their two children.


Berny Elsbernd

Berny Elsbernd joined CenturionCARES in 1995 and currently serves as Technical Services Manager. Berny earned a Computer Science degree from the University of North Dakota and served in the United States Air Force (1987-1991) in the telecommunications field. Berny currently resides with his wife Julie in Helenville, Wisconsin.


Mark Gengler, PMP, CSM

Since joining CenturionCARES in 1999 Mark Gengler has held numerous positions leading up to his current role of Project Manager. Leveraging experience gained as software developer, project leader and assistant project manager, he now works closely with each client to ensure their satisfaction and project success. Mark has a BBA in Finance from the University of Wisconsin-Milwaukee, a CIS degree in programming from M.A.T.C. and has earned Project Management Professional and Certified Scrum Master certifications.  Along with his wife Valerie and their 3 children, Mark enjoys life in Oak Creek, Wisconsin.


Robert Ravanelli

Rob has worked at CenturionCARES for 10 years. He currently runs the Customer CARE Center and is the scrum master for CARES. In Rob’s previous life he has developed fighter aircraft for McDonnel Douglas and created toys for Radio Flyer. He has a master’s degree in Engineering Mechanics. When Rob isn’t working, he is either fishing or dreaming about his next new boat.


Bob Brotzman

As CenturionCARES’ Director of Marketing Communications, Bob is responsible for amplifying the CenturionCARES brand and identifying opportunities where CenturionCARES can deliver value and cultivate customer relationships. He was previously Marketing Thought Leadership Manager at Syniverse Technologies, Inc. (Tampa, FL), where he directed speaking and content development activities, including agenda creation for numerous global events. Bob’s telecom experience began during college (Seton Hall University) when he joined AT&T in Basking Ridge, NJ. He has since escaped the Northeast winters to happily reside in Lutz, FL with his wife Mary Anne and 14 ill-mannered golf clubs.

  • CARES Promise
  • Mission
  • Vision

“CenturionCARES offers a fully integrated customer communications platform that enables our customers to have the technology, resources, experience, accountability, and data to better service their customer base.  The CARES ACD guides you to the next steps to help your organization grow!”

Kirk Wormington, CEO CenturionCares

Informed by decades of single-focused industry expertise, CenturionCARES partners with contact centers and empowers them to provide superior customer service through totally integrated, full-featured solutions. Our CARES Platform, empowers companies to create exceptional operational efficiencies and gain insights which drive great business outcomes. We are committed to providing our customers with the best value and dedicated support possible.

CenturionCARES’mission is to provide innovative solutions enabling our clients to consistently deliver superior service experiences.




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