image description

About Us

"Doing what we said we would do."

CenturionCARES is an industry leading designer and integrator of automated solutions that enable organizations to optimize their communications infrastructure, increase their system efficiencies, maximize their budgets, and enhance their customer relationships.  More than that however, CARES represents what CenturionCARES is all about.

At CenturionCARES, CARES is more than just great products and services. CARES is a philosophy that separates us from the large, impersonal corporations, obligated to shareowners rather than customers. CenturionCares is a family owned and operated business, and since our start in 1981, our customers have been a part of the family.  CARES is our business model, one that has proven itself time and time again over 35+ years, and has helped forge our reputation for "Doing what we said we would do".

CARES is about caring for people – our people and yours – and empowering those people to be successful. We believe that happy, satisfied, and loyal employees will not only serve us better, but will help you maximize the talents of your staff so they can serve your customers better.  Our people take a genuine interest in the success of your business and are committed to bringing you the very best solutions to meet your specific requirements.

Fortunately we have a lot of great tools to back up that commitment.  CenturionCARES delivers off-the-shelf or custom Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Predictive Dialer, Outbound Notification, Screen Pop, Quality Assurance Recording and Multimedia Task Management Contact Center solutions. Our products are seamlessly integrated into your existing infrastructure and easily deployed on premise or via the cloud. Your customers' calls will be resolved quickly and efficiently through intuitive self-service menu options or intelligent call distribution to your agents. Our extensive experience in technology and systems integration, along with expertise in hardware and software development, makes CenturionCARES a unique “One-Stop-Shop” for your communications needs. This personalized care has allowed us to effectively serve more than 1000 clients in a range of industries, with specialized solutions designed for federal, state and local government agencies, public and private utilities, financial institutions and various SMBs.

CenturionCARES’ Engineering and Customer Service team thrives in the crisp, clean air and great outdoors of Waukesha, WI, while our Sales staff seems to like the year-round sun and fun of the Tampa Bay region in our Oldsmar, FL headquarters. No matter where your location happens to be, we guarantee you’ll get the kind of CARES you deserve – just like one of the family.

Contact us to learn more about call center best practices software