Four Decades of Innovation and Service
The contact center is the heartbeat of your organization, representing your brand while providing the vital link between your customers and your services. Each CenturionCARES solution is tailored to complement and strengthen that connection, whether through automated or live agent interaction.
CenturionCARES is a manufacturer of Automated Call Distribution (ACD), Interactive Voice Response (IVR), and Predictive Dialer technologies. Our CARES Customer Experience Platform provides the infrastructure that enables greater process efficiency, call handling best practices, agent accountability and service quality assurance.
Fully Integrated Solutions
A major difference and key to our continued success is our Systems Integration expertise. Our CARES software is system agnostic, so it integrates seamlessly into your existing infrastructure regardless of the telephony, core or network you currently utilize. Highly skilled CenturionCARES experts manage the entire integration process, freeing your own technical resources to perform their customary day-to-day functions. Our business process eliminates the expense and headaches of system replacements, multi-vendor management, and constant re-training. That allows our clients to focus on delivering exceptional customer service through smart solutions that will grow along with the needs of the business and the community it serves.
CenturionCARES is proud of our nearly four-decade history of providing the industry’s most innovative and flexible customer service platform. We are equally proud of our reputation as a trusted and reliable partner. Of course, our greatest source of pride is our extended family - the dedicated employees whose sole focus is providing exceptional service to our valued clients. The CenturionCARES Engineering and Customer Service organization is located in the city of our founding, Waukesha, WI. Our Sales and Marketing team is based in the Tampa Bay region at our Oldsmar, FL headquarters.
No matter where your location happens to be, we guarantee you’ll get the kind of CARES you deserve – just like one of the family.