THE CARES ADVANTAGE
Systems integrators since 1981. Hundreds of plug-n-play interfaces available and unmatched expertise to connect any and all disparate systems. Seamless access to your data drives comprehensive service experiences for your customers.
Four decades of pioneering technology built upon the industry’s most advanced platform. Limitless feature and functionality updates mean no costly system replacement – ever! That’s customer-focused, customer-driven innovation.
We know your needs. Decades of design, manufacture, install and service, all under one roof. Leverage the industry’s most knowledgeable, skilled, and reliable technicians, always ready to take your call.
CARES Automation
Intelligently adapts to meet call volume spikes
Pre-Authenticate | 40 Seconds Saved Per Call |
ProSpeak | 60 Seconds Saved Per Call |
Screen Pop | 20 Seconds Saved Per Call |
CARES
Knowledge Base
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Efficient, streamlined workflow for consistent service experience
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Consistent messaging with accurate information for compliance/auditing
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Better understanding of customers, more personalized interactions
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Quicker onboarding, more targeted training
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Better decisions with call drivers, history
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Lower handle times, higher resolution rate
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Transparent performance records, accountability
CARES NEWS
CENTURIONCARES and GLDS Partnering to help broadband service providers and their subscribers.
4C is a “Must See” for CenturionCARES Customers!
CenturionCARES Gets High Honors From University of Kentucky Federal Credit Union
Electric Co-Op Delivering Member Service Remotely with CenturionCARES