Broadband
Requires new customer solutions.
CARES Helps You Transition From Service Only, To Sales And Service
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Broadband Growth
Broadband Growth
Expand broadband service for you and your customers. Enhanced quality of life, economic development and more.
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Maximize Resources
Maximize Resources
Advanced CARES tools ensure your agents and supervisors are well equipped to manage additional call volumes and deliver exceptional service.
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Intelligent Call Handling
Intelligent Call Handling
• Branded Broadband call treatment
• Equipment reset while in queue
• Announce promotions, rates, FAQs
CARES helps you grow
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Fully Integrated IVR (with OMS/CIS)
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Scripting for product information
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Tools for sales best practices
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Tools for agent accountability
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Training for performance improvement
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Automated appointment setting & confirmation
CARES
is the most experienced and trusted contact center platform for utility broadband. We help you grow.