With your current PBX / phone system, CRM, CIS, and other network infrastructure.
CARES Reporting delivers vital information when and where you want it. You'll get accurate real-time and historical data to support informed decisions.
Ensures your high standards are protected and superior service is delivered every time.
The CARES Difference
Our integrated CARES platform supports solutions to help you achieve your KPI's and deliver the best service experience possible to your customers or members.
- Efficiency-boosting automated solutions
- Multi-Channel ACD
- ProSpeak AI (Proactive Account Announcement)
- Predictive Dialer/Preview Dialer
- Courtesy Call Back
- 24/7 Proactive System Monitoring
CARES Is Integrated
With Numerous Systems Including:
Seamlessly Engage Your Customers Over Their Preferred Contact Channel
By giving agents access to all available customer contact on a unified dashboard, you are enabling more personalized service, mitigating the frustration for customers, and setting the stage for more one-call resolutions. The end result is an enhanced customer experience leading to greater brand loyalty and additional revenue opportunities.
CARES Intelligent Automation
CenturionCARES experts work with you to determine the amount of automation that best fits your utility’s unique culture.
Live agent when possible, scaling up to automated authentication and self-service to save time during high volume periods.
CARES, for all your needs, including the use of an expensive roll-over call center.