The most experienced utility contact center software provider.
Powerful Solutions for Utilities
Outages and other emergencies make contact center communications critical for utilities. Equally essential is providing outstanding customer service experiences. CARES allows utilities to effectively manage customer communications during unexpected call volume spikes and improve overall customer satisfaction ratings.
CARES UTILITY CUSTOMERS CONSISTENTLY RANK AMONG THE HIGHEST IN CUSTOMER SATISFACTION
Call Volume Spikes
Seasonal High Bills
Certain Days Of The Month
Your contact center's ability to quickly and consistently communicate information during these times is absolutely critical
to your business reputation and customer satisfaction. CARES solutions for utilities gives your agents the tools they need to be successful
and automatically scales automation during your busiest times.
40 seconds saved per call
60 seconds saved per call
20 seconds saved per call
CARES Is Integrated
With Numerous Systems Including: