--- title: CenturionCARES Utility Home description: CARES Call Center platform for utilities integrates with any OMS/CIS (SEDC, NISC, Cisco etc.) to ease call spikes (outages) with live & self-serve options. --- Close - Solutions - [Utility Platform](https://www.centurioncares.com/cares-integration-for-utilities) - [Self Service](https://www.centurioncares.com/1-0-0-2) - [CARES PCI Credentials](https://www.centurioncares.com/pci-1) - [Broadband](https://www.centurioncares.com/1-2-1) - [CARES Blog](https://www.centurioncares.com/blog) - (727) 431-5300 - [Contact](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-contact/) - [CenturionCARES.com](https://www.centurioncares.com) SEARCH [![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=160&height=53&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en) [![Logo Web White3](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20White3.png?width=160&height=47&name=Logo%20Web%20White3.png)](https://www.centurioncares.com/?hsLang=en) - Solutions - [Utility Platform](https://www.centurioncares.com/cares-integration-for-utilities) - [Self Service](https://www.centurioncares.com/1-0-0-2) - [CARES PCI Credentials](https://www.centurioncares.com/pci-1) - [Broadband](https://www.centurioncares.com/1-2-1) - [CARES Blog](https://www.centurioncares.com/blog) - (727) 431-5300 - [Contact](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-contact/) - [CenturionCARES.com](https://www.centurioncares.com) # CARES ## FOR UTILITIES The most experienced utility contact center software provider. ![powerlines3](https://www.centurioncares.com/hs-fs/hubfs/powerlines3.png?width=300&name=powerlines3.png) ## Powerful Solutions for Utilities Outages and other emergencies make contact center communications critical for utilities. Equally essential is providing outstanding customer service experiences. CARES allows utilities to effectively manage customer communications during unexpected call volume spikes and improve overall customer satisfaction ratings. ## CUSTOMER SATISFACTION **CARES UTILITY CUSTOMERS CONSISTENTLY RANK AMONG THE HIGHEST IN CUSTOMER SATISFACTION** ## Call Volume Spikes   ## Outages  ## Rate Adjustments ## Seasonal High Bills  ## Certain Days Of The Month   Your contact center's ability to quickly and consistently communicate information during these times is absolutely critical to your business reputation and customer satisfaction. CARES solutions for utilities gives your agents the tools they need to be successful and automatically scales automation during your busiest times.   [![New call-to-action](https://no-cache.hubspot.com/cta/default/7507907/960f4cc2-267b-4a55-bdbf-01e6a55551ee.png)](https://cta-redirect.hubspot.com/cta/redirect/7507907/960f4cc2-267b-4a55-bdbf-01e6a55551ee)                         [![New call-to-action](https://no-cache.hubspot.com/cta/default/7507907/fb6f7652-6824-4dc5-a95b-1f72f940d418.png)](https://cta-redirect.hubspot.com/cta/redirect/7507907/fb6f7652-6824-4dc5-a95b-1f72f940d418) "We never have enough time to properly serve our customers." TOUCH ![CE PreAutho](https://www.centurioncares.com/hs-fs/hubfs/CE%20PreAutho.png?width=110&name=CE%20PreAutho.png) Pre-Authenticate Pre-Authenticate 40 seconds saved per call TOUCH ![CE Pro Spaek](https://www.centurioncares.com/hs-fs/hubfs/CE%20Pro%20Spaek.png?width=110&name=CE%20Pro%20Spaek.png) ProSpeak ProSpeak 60 seconds saved per call TOUCH ![AE Screen pop](https://www.centurioncares.com/hs-fs/hubfs/AE%20Screen%20pop.png?width=110&name=AE%20Screen%20pop.png) ScreenPop ScreenPop 20 seconds saved per call 2 Minutes Saved Per Call Designed by contact center people for contact center people. ## Work From Anywhere  [![who housing icon Rev](https://www.centurioncares.com/hs-fs/hubfs/who%20housing%20icon%20Rev.png?width=75&name=who%20housing%20icon%20Rev.png)](https://www.centurioncares.com/cares_flex-0?hsLang=en) CARES leading remote work solutions ## CARES SecurePay  [![shield2](https://www.centurioncares.com/hs-fs/hubfs/shield2.png?width=54&name=shield2.png)](https://www.centurioncares.com/pci?hsLang=en) PCI-DSS certified Solutions ## Courtesy Callback [![CE Courtesy Callback](https://www.centurioncares.com/hs-fs/hubfs/CE%20Courtesy%20Callback.png?width=68&name=CE%20Courtesy%20Callback.png)](https://www.centurioncares.com/cares-courtesy-call-back-0?hsLang=en) Callers can choose a callback instead of waiting on-hold. --- ## CARES Is Integrated **With Numerous Systems Including:** ## Easy to Use for all Utilities   Leverage the industry's most innovative utility contact center platform.   [![New call-to-action](https://no-cache.hubspot.com/cta/default/7507907/6fa097b5-043f-47aa-a202-710bf4039d75.png)](https://cta-redirect.hubspot.com/cta/redirect/7507907/6fa097b5-043f-47aa-a202-710bf4039d75)   [![CCaSS banner text c5](https://www.centurioncares.com/hs-fs/hubfs/CCaSS%20banner%20text%20c5.png?width=2414&name=CCaSS%20banner%20text%20c5.png)](https://www.centurioncares.com/centurioncares-cloud?hsLang=en) [![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=300&height=99&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en) [![CenturionCARES-LinkedIn](https://www.centurioncares.com/hs-fs/hubfs/CenturionCARES-LinkedIn.png?width=157&height=68&name=CenturionCARES-LinkedIn.png)](https://www.linkedin.com/company/11640) - Products - [Self-Service](https://www.centurioncares.com/self-serve-automation) - [Omni-Channel](https://www.centurioncares.com/omni-channel) - [Consulting](https://www.centurioncares.com/consulting) - Industry - [Financial Services](https://www.centurioncares.com/banks-credit-unions) - [Utilities](https://www.centurioncares.com/utility_home) - [Insurance](https://www.centurioncares.com/insurance) - [Healthcare](https://www.centurioncares.com/centurioncares-healthcare) - [Retail](https://www.centurioncares.com/centurioncares-healthcare-0) - Resources - [NEWS](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-resources/news/) - [Blog](https://www.centurioncares.com/blog) - [Partners](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/partners/) - [Testimonials](https://www.centurioncares.com/testimonials) - Company - [About Us](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/) - [Management Team](https://www.centurioncares.com/about-us-3) CenturionCARES Inc. - [Privacy Policy](https://www.centurioncares.com/about-us-2) ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "", "addressLocality" : "Oldsmar", "addressRegion" : "FL", "postalCode" : "34677", "streetAddress" : "200 Emerald Bay Drive" }, "email" : "sales@centurioncares.com", "knowsLanguage" : "", "logo" : { "@type" : "ImageObject", "url" : "https://f.hubspotusercontent00.net/hubfs/7507907/Logo%20Web%20Rock%20c6-2.png" }, "name" : "CenturionCARES, Inc.", "telephone" : "(727)431-5200", "url" : "https://www.centurioncares.com/utility_home" } ```