CARES

FOR UTILITIES

The most experienced utility contact center software provider.

Powerful Solutions for Utilities

Outages and other emergencies make contact center communications critical for utilities. Equally essential is providing outstanding customer service experiences. CARES allows utilities to effectively manage customer communications during unexpected call volume spikes and improve overall customer satisfaction ratings.

CUSTOMER SATISFACTION

CARES UTILITY CUSTOMERS CONSISTENTLY RANK AMONG THE HIGHEST IN CUSTOMER SATISFACTION

Call Volume Spikes

 

Outages 

Rate Adjustments

Seasonal High Bills 

Certain Days Of The Month

 

Your contact center's ability to quickly and consistently communicate information during these times is absolutely critical

to your business reputation and customer satisfaction. CARES solutions for utilities gives your agents the tools they need to be successful

and automatically scales automation during your busiest times.

 

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"We never have enough time to properly serve our customers."
TOUCH
CE PreAutho Pre-Authenticate
Pre-Authenticate

40 seconds saved per call

TOUCH
CE Pro Spaek ProSpeak
ProSpeak

60 seconds saved per call

TOUCH
AE Screen pop ScreenPop
ScreenPop

20 seconds saved per call

2 Minutes Saved Per Call

Work From Anywhere  who housing icon Rev

CARES leading remote work solutions

CARES SecurePay  shield2

PCI-DSS certified Solutions

Courtesy Callback CE Courtesy Callback

Callers can choose a callback instead of waiting on-hold.


CARES Is Integrated

With Numerous Systems Including:

Easy to Use for all Utilities

 

Leverage the industry's most innovative utility contact center platform.

 
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CARES Cloud Is Here

Quick Easy Deployment

Affordable

Scalable-Flexible-Secure 

Find out if CARES Cloud is right for you.