Powerful Solutions for Utilities
Outages and other emergencies make contact center communications critical for utilities. Equally essential is providing outstanding customer service experiences. CARES allows utilities to effectively manage customer communications during unexpected call volume spikes and improve overall customer satisfaction ratings.
Call Volume Spikes
Outages
Rate Adjustments
Seasonal High Bills
Certain Days Of The Month
Your contact center's ability to quickly and consistently communicate information during these times is absolutely critical
to your business reputation and customer satisfaction. CARES solutions for utilities gives your agents the tools they need to be successful
and automatically scales automation during your busiest times.
Pre-Authenticate
40 seconds saved per call
ProSpeak
60 seconds saved per call
ScreenPop
20 seconds saved per call
Work From Anywhere 
CARES leading remote work solutions
CARES SecurePay 
PCI-DSS certified Solutions
Courtesy Callback 
Callers can choose a callback instead of waiting on-hold.
CARES Is Integrated
With Numerous Systems Including:
Easy to Use for all Utilities
Leverage the industry's most innovative utility contact center platform.
