CenturionCARES and broadband billing and operations vendor GLDS have recently collaborated on an initiative enabling broadband service providers to process payments over the phone. The successful integration of CARES software with GLDS’s signature BroadHub platform will bring 24/7 automated self-service payment options to broadband subscribers.
CenturionCARES, Inc., a leader in contact center software and systems integration, is pleased to announce the return of their popular customer conference, 4C. The CenturionCARES Customer Conference: 4C22 takes place August 10th -12th at the historic Grand Geneva Resort and Spa in Lake Geneva, WI.
The University of Kentucky Federal Credit Union (UKFCU) recently launched a new member service platform, and the initial report card is showing straight A’s. The CARES
Contact Center platform will allow UKFCU to better understand the “voice of the member” and make data-driven decisions leading to enriched live and automated service experiences.
Things changed quickly at the onset of the Covid-19 pandemic. Four County Electric Membership Cooperative was able to react just as quickly by using CARES Contact Center software. The Co-op was able to set up remote operations for its agents in just a few days to maintain seamless delivery of its member service offerings.
Canvas Credit Union Chooses CenturionCARES To Improve Communication Center Performance And Enhance Member Experiences
Canvas Credit Union prides itself on being one of the top financial institutions in Colorado. With superior member service as a top priority, Canvas has selected CenturionCARES, Inc. to provide enhanced offerings with their CARES Contact Center Platform.
Arizona Electrical District #3 Providing Enhanced Member Services With Upgrade To Cares Contact Center Platform
The Electric Cooperative's embers are now benefiting from a variety of advanced services with the recent upgrade to the CARES Contact Center Platform. CARES software delivers a unique single-source solution through its comprehensive integration with ED-3's PBX, Billing, Customer Information System (CIS), and Outage Management Systems (OMS).
CenturionCARES, Inc. has released its latest CARES
Contact Center Software, version 14.5. The new release includes enhancements to improve customer
convenience, agent productivity, and supervisor flexibility.
Arkansas Valley Electric Cooperative Corporation USING CenturionCARES Cloud To Deliver Expanding Member Service And Broadband Offerings.
The CARES Platform was chosen for its ability to support both Electric and WAVE (Internet/Phone/TV) members
through its complete integration into the co-op’s network and customer information systems, as well as for its
quick, cost-effective cloud deployment.
After successful completion of rigorous testing by the Mitel 3PP Verification Group,
the MCT certification authenticates that CenturionCARES’ Customer Service Communications platforms
are certified compatible and supportable with the Mitel MiVoice Business Release 9.X business
Hart becomes the latest of several utility co-ops that have chosen the CARES Cloud IVR to deliver exceptional, cost-effective member experiences.
MidSouth Community Federal Credit Union has selected CARES for reducing call volumes and increasing efficiencies through a tight
integration with their Symitar Episys Core.