Boost IVR Performance with CARES AI
Customer experience is the new driving force in business. Of course, you can’t provide a great customer experience if you don’t know your customer. The enhanced AI-enabled features of CARES IVR help you deliver the personalized experience your customers' demand, 24 hours a day, 365 days a year.
More Data = More Personalized Experiences
CARES IVR is fully integrated to your core network and customer information systems, making a wealth of data readily accessible. Through comfortable self-service menu options, callers receive information pertinent to them, such as account balances, power outage reports, address changes, or payment arrangements.
For a more proactive customer service experience, CARES IVR delivers personalized outbound messages to schedule or confirm appointments, send past due notifications, announce special offers or broadcast other time critical events.
IVR call containment is a metric used to calculate the effectiveness of IVR systems. A high-performing IVR will have a large percentage (>85%) of calls resolved (contained) without the need for agent assistance, and fewer calls dropped or placed in queue. The key component to optimizing IVR containment is the targeted intelligence (AI) provided through CARES comprehensive integration.
AI-enabled CARES IVR boosts containment rates by automating routine tasks and FAQs that would otherwise require the time and expense of highly skilled employees.
Fully Integrated
for Higher Containment Rate
IVR call containment is a metric used to calculate the effectiveness of IVR systems. A high-performing IVR will have a large percentage (>85%) of calls resolved (contained) without the need for agent assistance, and fewer calls dropped or placed in queue. The key component to optimizing IVR containment is the targeted intelligence (AI) provided through CARES comprehensive integration.
AI-enabled CARES IVR boosts containment rates by automating routine tasks and FAQs that would otherwise require the time and expense of highly skilled employees
Automated Self-Service Experts
CenturionCARES has been writing Interactive Voice Response software for over 40 years. Our CARES solutions are customized to meet your specific industry or business requirements, such as our Next Teller IVR for financial institutions or Cloud IVR for Utilities. We invite you to share your unique challenges with one of our specialists to see if a CARES IVR is right for you.
