CARES Self-Service IVR
Improve responsiveness, provide better customer service and increase employee productivity.
Provide 24/7 Customer Service
Government entities receive thousands of inquiries on a wide range of subjects, including employee benefits, taxes, elections, local events and more. CARES Self-Service solutions can help you with these requests quickly while delivering a great experience. Include important information, updates and notifications. CARES makes it easy for customers to reach a live agent while providing easy-to-use options that reduce agent's call volume.
Personalized Customer Messaging
Focus agents on productive calls with outbound calling tools that can deliver personalized information and transfer calls to an agent upon request. When contacts are not available, the system can leave an automated message with a return number.