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CARES Utility Experience

CARES offers a fully integrated customer communications platform that enables utilities to have the technology, resources, experience, accountability, and data to better service their customer base.  No one has more utility experience.
THE MOST EXPERIENCE
40YEARS CARES has been providing utilities with contact center solutions for nearly four decades

CARES Is Integrated

With Numerous Systems Including:

THE CARES DIFFERENCE

 

Your customer service resource 

  • Fully Integrated ACD/IVR Platform

  • Business Analysts

  • Integration to Back End Systems

  • 24/7 Proactive System Monitoring

  • Ongoing Support

  • System Redundancy and Disaster Recovery options

 

EASY TO DEPLOY

 

Simple and clean

  • Hosted in CARES Cloud

  • Optionally installed on the customer premise (existing phone system)

  • CenturionCares does the integration

  • CenturionCares does expert installation

  • CenturionCares does product and best practices training

  • CenturionCares provides ongoing support. 

  • CenturionCares grows with you

Putting Our Experience to Work for You

We understand the unique needs of utilities of all kinds from IOU, Cooperative to Municipality.  CARES provides the most comprehensive and innovative solutions designed to meet the needs of utility contact centers. Our systems integration is unparalleled.  Billing, OMS, CRM, and every other system that your contact and dispatch people need to excel at their jobs. CARES is the most experienced and trusted contact center solution for utilities.  To find out more, schedule a demo today.
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