CenturionCARES protects your investment with a team of highly qualified technical personnel trained to respond to your IVR and Call Center systems support requests through various channels.
When your call comes into the Care Center (262.784.6411), it is automatically routed to an available support team member. If all support members are assisting other callers, your call will be transferred to the Care Center Voice Mail and your message placed in queue. As soon as a support member becomes available, you’ll get a call back at your contact number.
Email Messages are received by all members of the Customer Care Center and handled by the first available support member. Any fax that is not directed to a specific individual goes straight to a Care Center supervisor and promptly assigned to an available support member. You may also contact the support center through our convenient Webchat application.
We understand that your time is money, so we have a guaranteed response time of 2 hours or less. On average, support requests are responded to within 45 minutes to an hour from the time the call is received. In the unlikely event that an issue is not resolved within 2 hours, we’ll give you a call to update you on the status.
CenturionCARES's applications allow remote access to client systems via a secure VPN connection with appropriate software. This enables our support staff to logically function as a local user and initiate commands to check programs, re-create problems, run tests or implement configuration changes or updates.