![AGENT EX POW2 BLUE](https://7507907.fs1.hubspotusercontent-na1.net/hub/7507907/hubfs/AGENT%20EX%20POW2%20BLUE.png?width=300&name=AGENT%20EX%20POW2%20BLUE.png)
AGENT EXPERIENCE
Great managers understand - for their staff to be successful, they need the right tools.
![CE PreAutho](https://f.hubspotusercontent00.net/hub/7507907/hubfs/CE%20PreAutho.png?width=300&name=CE%20PreAutho.png)
CARES identifies the customers while they wait in queue. Pre-Authenticating the caller saves the agent time by collecting information on the customer and prepopulating it to the agent.
![AE Screen pop](https://f.hubspotusercontent00.net/hub/7507907/hubfs/AE%20Screen%20pop.png?width=300&name=AE%20Screen%20pop.png)
CARES identifies the customers while they wait in queue. Pre-Authenticating the caller saves the agent time by collecting information on the customer and prepopulating it to the agent.
![CEInt Call Routing](https://f.hubspotusercontent00.net/hub/7507907/hubfs/CEInt%20Call%20Routing.png?width=300&name=CEInt%20Call%20Routing.png)
Positions agents for success by automatically directing calls based on agent's skill set. Captures critical information to evaluate the customer’s true need and matches them to best available agent.
![AE Call Scripting A](https://f.hubspotusercontent00.net/hub/7507907/hubfs/AE%20Call%20Scripting%20A.png?width=300&name=AE%20Call%20Scripting%20A.png)
Hyperlinks to key information expedite search and delivery of product messaging, enabling confident answers even from part-time and overflow agents.
![realtime DATA A](https://f.hubspotusercontent00.net/hub/7507907/hubfs/realtime%20DATA%20A.png?width=300&name=realtime%20DATA%20A.png)
Enables agents to monitor the live call center statistics and information. Agents can make "common sense" decisions that won't negatively impact your customer's service experience.
![AE predictive](https://f.hubspotusercontent00.net/hub/7507907/hubfs/AE%20predictive.png?width=300&name=AE%20predictive.png)
![Pred dial icon B](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Pred%20dial%20icon%20B.png?width=300&name=Pred%20dial%20icon%20B.png)
Allows Call blending, so agents can work assigned campaigns while also handling inbound calls, keeping them productive and satisfied.
![AE Recorded greeting ICON BLUE](https://f.hubspotusercontent00.net/hub/7507907/hubfs/AE%20Recorded%20greeting%20ICON%20BLUE.png?width=300&name=AE%20Recorded%20greeting%20ICON%20BLUE.png)
CARES FLEX DESKTOP
Same intuitive desktop allows agents to deliver the CARES superior experience using any phone device.
![AGENT 500](https://f.hubspotusercontent00.net/hub/7507907/hubfs/AGENT%20500.png?width=300&name=AGENT%20500.png)
![realtime DATA A](https://f.hubspotusercontent00.net/hub/7507907/hubfs/realtime%20DATA%20A.png?width=68&name=realtime%20DATA%20A.png)
Enables agents to monitor the live call center statistics and information from home, just like being in the centralized contact center. Real-time data allows remote workers to make "common sense" decisions that won't negatively impact your customer's service experience.
![Agent Status Icon](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Agent%20Status%20Icon.png?width=68&name=Agent%20Status%20Icon.png)
Displays each agent’s status to the entire team. Real-time agent status allows remote workers to make "common sense" decisions that won't negatively impact your customer's service experience.
![Bannner message BLUE](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Bannner%20message%20BLUE.png?width=70&name=Bannner%20message%20BLUE.png)
Supervisors can give a virtual tap on the shoulder to remote staff reminding of break time, events that are going to drive call volume, as well as statistics and performance reminders.
![Coaching Icon](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Coaching%20Icon.png?width=68&name=Coaching%20Icon.png)
Optimize quality assurance, onboarding and training contact center agent. Coach agents and increase the overall performance of the contact center.
CARES NOTES
Keeping continuity in contact center communications.
![bg-two-people-table-unsplash](http://7507907.fs1.hubspotusercontent-na1.net/hub/7507907/hubfs/raw_assets/public/@marketplace/maka_Agency/POWER%20THEME/images/bgs/pwr-img_bg_two-people-table.jpg?width=300&name=pwr-img_bg_two-people-table.jpg)
LET'S MAKE YOUR CONTACT CENTER BETTER
By working with CARES you can reach your KPI'S and goals in no-time.