AGENT EX POW2 BLUE

AGENT EXPERIENCE

Great managers understand - for their staff to be successful, they need the right tools.

INBOUND COMMUNICATION
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CE PreAutho PRE-AUTHENTICATE
PRE-AUTHENTICATE

CARES identifies the customers while they wait in queue. Pre-Authenticating the caller saves the agent time by collecting information on the customer and prepopulating it to the agent.

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AE Screen pop SCREEN POP
SCREEN POP

CARES identifies the customers while they wait in queue. Pre-Authenticating the caller saves the agent time by collecting information on the customer and prepopulating it to the agent.

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CEInt Call Routing INTELLIGENT CALL ROUTING
INTELLIGENT CALL ROUTING

Positions agents for success by automatically directing calls based on agent's skill set. Captures critical information to evaluate the customer’s true need and matches them to best available agent.

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AE Call Scripting A CALL SCRIPTING
CALL SCRIPTING

Hyperlinks to key information expedite search and delivery of product messaging, enabling confident answers even from part-time and overflow agents.

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realtime DATA A REAL-TIME DATA
REAL-TIME DATA

Enables agents to monitor the live call center statistics and information. Agents can make "common sense" decisions that won't negatively impact your customer's service experience.

OUTBOUND COMMUNICATION
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AE predictive PREVIEW DIALER
PREVIEW DIALER Outbound agents review customer records prior to reaching out to customer. Agent clicks a button to dial. Helps with agent efficiency and accountability of time.
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Pred dial icon B PREDICTIVE DIALER
PREDICTIVE DIALER

Allows Call blending, so agents can work assigned campaigns while also handling inbound calls, keeping them productive and satisfied.

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AE Recorded greeting ICON BLUE PRERECORDED GREETING
PRERECORDED GREETING Lets an agent record a message that plays automatically to callers when they're connected. Saves the agent time and gives an opportunity to prepare for the call..
WORK FROM ANYWHERE

CARES FLEX DESKTOP

Same intuitive desktop allows agents to deliver the CARES superior experience using any phone device.

AGENT 500
realtime DATA A REAL-TIME DATA

Enables agents to monitor the live call center statistics and information from home, just like being in the centralized contact center. Real-time data allows remote workers to make "common sense" decisions that won't negatively impact your customer's service experience.

Agent Status Icon REAL-TIME AGENT STATUS

Displays each agent’s status to the entire team. Real-time agent status allows remote workers to make "common sense" decisions that won't negatively impact your customer's service experience. 

Bannner message BLUE BANNER MESSAGE

Supervisors can give a virtual tap on the shoulder to remote staff reminding of break time, events that are going to drive call volume, as well as statistics and performance reminders.

Coaching Icon Remote Agent Coaching Tools

Optimize quality assurance, onboarding and training contact center agent. Coach agents and increase the overall performance of the contact center.

CARES NOTES

Keeping continuity in contact center communications. 


CARES Cloud - Premise - Hybrid.

Proven solutions to fit your business culture and needs.

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LET'S MAKE YOUR CONTACT CENTER BETTER

By working with CARES you can reach your KPI'S and goals in no-time.