CARES One Support
One platform, one point of support. All from the most experienced contact center software provider.
CARES Solutions
Let your agents focus on customers. Deliver excellent service to every customer, every time.
CenturionCARES protects your investment with a team of highly qualified technical personnel trained to respond to your IVR and Call Center systems support requests through various channels.
Experience Matters
CARES Consulting
We have more experience designing and implementing contact center solutions than anyone. One of our greatest assets is our staff of highly qualified engineers, technical, and support personnel. Be it software development, systems interfacing, installation, training and post-sale support. Our staff’s expertise expands beyond the individual operating systems by interfacing with mainframe, LAN and PC-based hardware and software systems.
Discovery
CenturionCARES’s technical specialists and application engineers work hand-in-hand with the customer to gain a complete 360-degree view, including everything from infrastructure and workflow to the culture and overall goals of the organization.
Requirements & Analytics
We work together with you to identify and define a proposed solution. You will understand and determine what level of involvement and responsibility matches your needs and schedule. We provide an all-encompassing Statement of Work detailing the goals, work efforts, and timelines of the project.
Delivery
Upon agreement, We assign the necessary resources for the project. We work with your needs throughout the entire project. We do ongoing reviews and evaluations from start to finish. Our team will deliver a complete and well-tested solution.
Maintenance
CenturionCARES offers a variety of maintenance options for hardware and software support. Customized support arrangements can be designed to meet the specific needs of your business, or you may choose one of our standard maintenance programs. Two standard annual service offerings are: Monday through Friday, 8:00am to 5:00pm Monday through Sunday, 24 hours per day
COMPUTER TELEPHONY INTEGRATION (CTI) BIG DATA. CONSUMER INSIGHTS. BUSINESS INTELLIGENCE. CUSTOMER ANALYTICS.
There is no shortage of fancy buzzwords and highbrow discussions on the information businesses collect. In the end, all the information you can muster is useless if it isn’t integrated throughout your communications infrastructure and accessible to your frontline personnel. That is what CTI is all about.