![customert Experience top pow](https://7507907.fs1.hubspotusercontent-na1.net/hub/7507907/hubfs/customert%20Experience%20top%20pow.png?width=300&name=customert%20Experience%20top%20pow.png)
CUSTOMER EXPERIENCE
"Your customer experience is our passion."
CARES Intelligent Automation
CARES scales automation to meet call volume spikes.
![Con Icon Blue](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Con%20Icon%20Blue.png?width=75&name=Con%20Icon%20Blue.png 1x, https://f.hubspotusercontent00.net/hub/7507907/hubfs/Con%20Icon%20Blue.png?width=112&name=Con%20Icon%20Blue.png 1.5x)
![Same Agent 2 icon blue](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Same%20Agent%202%20icon%20blue.png?width=75&name=Same%20Agent%202%20icon%20blue.png 1x, https://f.hubspotusercontent00.net/hub/7507907/hubfs/Same%20Agent%202%20icon%20blue.png?width=112&name=Same%20Agent%202%20icon%20blue.png 1.5x)
CARES will reconnect a call directly to the agent who was assisting the caller when the call was disconnected, preserving the continuity and accuracy of the interaction.
![vip 2 icon BLUE](https://f.hubspotusercontent00.net/hub/7507907/hubfs/vip%202%20icon%20BLUE.png?width=75&name=vip%202%20icon%20BLUE.png 1x, https://f.hubspotusercontent00.net/hub/7507907/hubfs/vip%202%20icon%20BLUE.png?width=112&name=vip%202%20icon%20BLUE.png 1.5x)
Identify segments of your customer base for priority routing to the front of the queue or to agents specifically trained to service VIP customers.
![Speech Rec Icon](https://f.hubspotusercontent00.net/hub/7507907/hubfs/Speech%20Rec%20Icon.png?width=300&name=Speech%20Rec%20Icon.png)
Allow your customers to press or speak their way through your phone menu. CARES is tailored to the unique needs of your organization.
![CE Pro Spaek](https://f.hubspotusercontent00.net/hub/7507907/hubfs/CE%20Pro%20Spaek.png?width=300&name=CE%20Pro%20Spaek.png)
Customers receive account-specific information while they wait in queue, saving time while maintaining the personalized service experience.
![CE Courtesy Callback](https://f.hubspotusercontent00.net/hub/7507907/hubfs/CE%20Courtesy%20Callback.png?width=300&name=CE%20Courtesy%20Callback.png)
Gives caller the option to receive a call back from the next available agent rather than hold, allowing better use of their time without losing their place in line.
![bg-two-people-table-unsplash](http://7507907.fs1.hubspotusercontent-na1.net/hub/7507907/hubfs/raw_assets/public/@marketplace/maka_Agency/POWER%20THEME/images/bgs/pwr-img_bg_two-people-table.jpg?width=300&name=pwr-img_bg_two-people-table.jpg)
LET'S MAKE YOUR CONTACT CENTER BETTER
By working with CARES you can reach your KPI'S and goals in no-time.