Close
SEARCH

Improve service experiences by eliminating hold times.

How It Works

Call Volume Is High

All your agents are busy and your customers are waiting on hold.

Customers Don’t Have to wait On Hold

They have the option to get a callback without losing their place in queue.

Customers Have Options

They can choose a callback as soon as an agent is available or to schedule one for a more convenient time.

When An Agent Becomes Available

The callback is automatically initiated and the customer is connected with an agent already familiar the her/his reason for calling, account history and if the customer chose to already verified account information and in the same amount of time as the caller would have otherwise waited on hold.

\

 

Courtesy Call Back offers benefits appreciated by callers, staff and managers alike:

 

  • Reduces hold times, handle times and abandoned rates

  • Raises service levels, productivity and morale  

  • Levels the peaks and valleys of call volume

  • Strengthens brand reputation and loyalty

  • Minimizes caller effort and frustration

  • Promotes warmer reception, more customized services

CARES Courtesy Call Back helps you alleviate caller frustration and recapture important opportunities before they’re gone for good.

New call-to-action