TOUCH
landing Intergrated New INTEGRATION
INTEGRATION

Systems integrators since 1981. Hundreds of plug-n-play interfaces available and unmatched expertise to connect any and all disparate systems. Seamless access to your data drives comprehensive service experiences for your customers.

TOUCH
Inovation Icom  INNOVATION
 INNOVATION

Four decades of pioneering technology built upon the industry’s most advanced platform. Limitless feature and functionality updates mean no costly system replacement – ever! That’s customer-focused, customer-driven innovation.

TOUCH
exper icon blue EXPERIENCE
EXPERIENCE

We know your needs. Decades of design, manufacture, install and service, all under one roof. Leverage the industry’s most knowledgeable, skilled, and reliable technicians, always ready to take your call.


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SUPERIOR

Live Agent & Automated Experience

 

  • Efficient: Lower Call & Hold Times

  • Convenient: Intuitive Self Service Options

  • Personalized: Caller History-CRM Notes




CARES Automation

Intelligently adapts to meet call volume spikes

 

 

PreAuth icon whitePre-Authenticate 40 Seconds Saved Per Call
CE Pro Spaek Icon WhiteProSpeak 60 Seconds Saved Per Call
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CARES

 

Knowledge Base

 

  • Efficient, streamlined workflow for consistent service experience

  • Consistent messaging with accurate information for compliance/auditing

  • Better understanding of customers, more personalized interactions

  • Quicker onboarding, more targeted training

  • Better decisions with call drivers, history

  • Lower handle times, higher resolution rate

  • Transparent performance records, accountability