--- title: CenturionCARES.com Home Page description: CenturionCARES Cloud & On Prem Contact Center software. Fully integrated advanced features help you meet KPIs, max efficiency, drive greater service experiences! image: https://www.centurioncares.com/hubfs/logo.png --- Close - [Solutions](https://www.centurioncares.com/cares-customersolutions) - [CARES Customer Experience](https://www.centurioncares.com/cares-customersolutions) - [CARES Agent Experience](https://www.centurioncares.com/cares-agent) - [CARES For Supervisors](https://www.centurioncares.com/cares-supervisor) - [CARES Cloud](https://www.centurioncares.com/centurioncares-cloud) - [CARES ConnectX](https://www.centurioncares.com/cares-connectx) - [CARES AI](https://www.centurioncares.com/centurioncares-ai) - [Who We Serve](https://www.centurioncares.com/cares-who-we-serve) - [Overview](https://www.centurioncares.com/cares-who-we-serve) - [Banks & Credit Unions](https://www.centurioncares.com/banks-credit-unions) - [Energy & Utilities](https://www.centurioncares.com/utility_home) - [Government](https://www.centurioncares.com/gov) - [CARES Services](https://www.centurioncares.com/cares-services) - [Contact](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-contact/) - [CENTURIONCARES.COM](https://www.centurioncares.com) SEARCH [![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=156&height=51&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en) [![Logo Web White3](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20White3.png?width=160&height=47&name=Logo%20Web%20White3.png)](https://www.centurioncares.com/?hsLang=en) - [Solutions](https://www.centurioncares.com/cares-customersolutions) - [CARES Customer Experience](https://www.centurioncares.com/cares-customersolutions) - [CARES Agent Experience](https://www.centurioncares.com/cares-agent) - [CARES For Supervisors](https://www.centurioncares.com/cares-supervisor) - [CARES Cloud](https://www.centurioncares.com/centurioncares-cloud) - [CARES ConnectX](https://www.centurioncares.com/cares-connectx) - [CARES AI](https://www.centurioncares.com/centurioncares-ai) - [Who We Serve](https://www.centurioncares.com/cares-who-we-serve) - [Overview](https://www.centurioncares.com/cares-who-we-serve) - [Banks & Credit Unions](https://www.centurioncares.com/banks-credit-unions) - [Energy & Utilities](https://www.centurioncares.com/utility_home) - [Government](https://www.centurioncares.com/gov) - [CARES Services](https://www.centurioncares.com/cares-services) - [Contact](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-contact/) - [CENTURIONCARES.COM](https://www.centurioncares.com) --- ## THE CARES ADVANTAGE TOUCH ![landing Intergrated New](https://www.centurioncares.com/hs-fs/hubfs/landing%20Intergrated%20New.png?width=100&name=landing%20Intergrated%20New.png) INTEGRATION INTEGRATION Systems integrators since 1981. Hundreds of plug-n-play interfaces available and unmatched expertise to connect any and all disparate systems. Seamless access to your data drives comprehensive service experiences for your customers. TOUCH ![Inovation Icom](https://www.centurioncares.com/hs-fs/hubfs/Inovation%20Icom.png?width=98&name=Inovation%20Icom.png)  INNOVATION  INNOVATION Four decades of pioneering technology built upon the industry’s most advanced platform. Limitless feature and functionality updates mean no costly system replacement – ever! That’s customer-focused, customer-driven innovation. TOUCH ![exper icon blue](https://www.centurioncares.com/hs-fs/hubfs/exper%20icon%20blue.png?width=100&name=exper%20icon%20blue.png) EXPERIENCE EXPERIENCE We know your needs. Decades of design, manufacture, install and service, all under one roof. Leverage the industry’s most knowledgeable, skilled, and reliable technicians, always ready to take your call. --- --- [![CCaSS banner text c5](https://www.centurioncares.com/hs-fs/hubfs/CCaSS%20banner%20text%20c5.png?width=1483&name=CCaSS%20banner%20text%20c5.png)](https://www.centurioncares.com/centurioncares-cloud?hsLang=en)   --- ### **CARES** ### Connectx Hosted PBX (UCaaS) --- Simplify your business communications with a worry-free, fully-managed solution        [![Learn More About ConnectX](https://no-cache.hubspot.com/cta/default/7507907/dc4d4621-90c8-4df6-9f2a-6bc8a2c479f6.png)](https://cta-redirect.hubspot.com/cta/redirect/7507907/dc4d4621-90c8-4df6-9f2a-6bc8a2c479f6) [![ConCloud10.3](https://www.centurioncares.com/hs-fs/hubfs/ConCloud10.3.png?width=500&name=ConCloud10.3.png)](https://www.centurioncares.com/cares-connectx?hsLang=en)   --- --- --- [Meet Carey CARES](https://www.centurioncares.com/hubfs/CenturionCARES_May2020/Video/Meet%20Carey%20-%20(CARES)%20-720p-7f447c6b-e3a8-4487-87d2-76fe632e4cfd.mp4?hsLang=en) [Customer Testimonials](https://www.centurioncares.com/hubfs/CARES%20Hear%20From%20Our%20Customers.mp4?hsLang=en) [The Most Flexible Work Anywhere Solutions](https://www.centurioncares.com/hubfs/CARES%20Work%20Anywhere-720p-4986451e-d480-4859-9661-f2be4de3e55a%20(1).mp4?hsLang=en) --- ### [**CARES Automation**](https://www.centurioncares.com/centurioncares-ai?hsLang=en) ### [Intelligently adapts to meet call volume spikes](https://www.centurioncares.com/centurioncares-ai?hsLang=en)     | **![PreAuth icon white](https://www.centurioncares.com/hs-fs/hubfs/PreAuth%20icon%20white.png?width=52&name=PreAuth%20icon%20white.png)Pre-Authenticate** | **40 Seconds Saved Per Call** | | --- | --- | | **![CE Pro Spaek Icon White](https://www.centurioncares.com/hs-fs/hubfs/CE%20Pro%20Spaek%20Icon%20White.png?width=50&name=CE%20Pro%20Spaek%20Icon%20White.png)ProSpeak** | **60 Seconds Saved Per Call** | | **![Screen Pop icon white](https://www.centurioncares.com/hs-fs/hubfs/Screen%20Pop%20icon%20white.png?width=46&name=Screen%20Pop%20icon%20white.png)Screen Pop** | **20 Seconds Saved Per Call** | --- ### CARES   ## Knowledge Base   - Efficient, streamlined workflow for consistent service experience - Consistent messaging with accurate information for compliance/auditing - Better understanding of customers, more personalized interactions - Quicker onboarding, more targeted training - Better decisions with call drivers, history - Lower handle times, higher resolution rate - Transparent performance records, accountability --- ### [Want to learn more?  Let's talk.](https://www.centurioncares.com/contact?hsLang=en) ## [**CARES NEWS**](https://www.centurioncares.com/homepage-centurioncares-0-0-1-0-0-0-0?hsLang=en) ## [CENTURIONCARES and GLDS Partnering to help broadband service providers and their subscribers.](https://www.centurioncares.com/hubfs/GLDS%20Phone%20Pay%209.22.pdf?hsLang=en) [4C is a “Must See” for CenturionCARES Customers!](https://www.centurioncares.com/hubfs/4C%20PR.pdf?hsLang=en) [CenturionCARES Gets High Honors From University of Kentucky Federal Credit Union](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-resources/news/-0?hsLang=en) [Canvas Credit Union Chooses CenturionCARES To Improve Communication Center Performance And Enhance Member Experiences](https://www.centurioncares.com/hubfs/Press%20Releases/Canvas%20Credit%20Union%20Chooses%20Cares.pdf?hsLang=en) [Electric Co-Op Delivering Member Service Remotely with CenturionCARES](https://www.centurioncares.com/hubfs/Press%20Releases/Electric%20Co-Op%20Delivering%20Member%20Service%20Remotely.pdf?hsLang=en) [Arizona Electrical District #3 Providing Enhanced Member Services With Upgrade To CARES Contact Center Platform](https://www.centurioncares.com/hubfs/Press%20Releases/Arizona%20Electrical%20District.pdf?hsLang=en) ### [What's New in CARES 14.5?  ](https://www.centurioncares.com/hubfs/Press%20Releases/CARES%2014.5%20Whats%20New.pdf?hsLang=en) --- ## [Interactive Voice Response](https://www.centurioncares.com/self-serve-automation?hsLang=en) ## [Effortless self-service interactions ](https://www.centurioncares.com/self-serve-automation?hsLang=en) ## [Fast. Intuitive. Intelligent. Integrated](https://www.centurioncares.com/self-serve-automation?hsLang=en) [![Logo Web Rock c6-2](https://www.centurioncares.com/hs-fs/hubfs/Logo%20Web%20Rock%20c6-2.png?width=290&height=94&name=Logo%20Web%20Rock%20c6-2.png)](https://www.centurioncares.com/?hsLang=en) [![CenturionCARES-LinkedIn](https://www.centurioncares.com/hs-fs/hubfs/CenturionCARES-LinkedIn.png?width=157&height=68&name=CenturionCARES-LinkedIn.png)](https://www.linkedin.com/company/11640) - Products - [Self-Service](https://www.centurioncares.com/self-serve-automation) - [Omni-Channel](https://www.centurioncares.com/omni-channel) - [Consulting](https://www.centurioncares.com/consulting) - Industry - [Financial Services](https://www.centurioncares.com/banks-credit-unions) - [Utilities](https://www.centurioncares.com/utility_home) - [Insurance](https://www.centurioncares.com/insurance) - [Healthcare](https://www.centurioncares.com/centurioncares-healthcare) - [Retail](https://www.centurioncares.com/centurioncares-healthcare-0) - Resources - [NEWS](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-resources/news/) - [Blog](https://www.centurioncares.com/blog) - [Partners](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/partners/) - [Testimonials](https://www.centurioncares.com/testimonials) - Company - [About Us](https://www.centurioncares.com/cares-call-center-efficiency-best-practices-about/) - [Management Team](https://www.centurioncares.com/about-us-3) CenturionCARES Inc. - [Privacy Policy](https://www.centurioncares.com/about-us-2) ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "", "addressLocality" : "Oldsmar", "addressRegion" : "FL", "postalCode" : "34677", "streetAddress" : "200 Emerald Bay Drive" }, "email" : "hello@power.com", "knowsLanguage" : "", "logo" : { "@type" : "ImageObject", "url" : "https://f.hubspotusercontent00.net/hubfs/7507907/Logo%20Web%20Rock%20c6-2.png" }, "name" : "CenturionCARES, Inc.", "telephone" : "+49 (0) 89 123 456", "url" : "https://www.centurioncares.com" } ```