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What's Next For Contact Centers? 

CenturionCARES, Inc. has released its latest CARES
Contact Center Software, version 14.5. The new release includes enhancements to improve customer
convenience, agent productivity, and supervisor flexibility.

 

Arkansas Valley Electric Cooperative Corporation USING CenturionCARES Cloud To Deliver Expanding Member Service And  Broadband Offerings.

The CARES Platform was chosen for its ability to support both Electric and WAVE (Internet/Phone/TV) members
through its complete integration into the co-op’s network and customer information systems, as well as for its
quick, cost-effective cloud deployment.

 

Mitel Certifies CARES IVR, Welcomes CenturionCARES Into Mitel Solutions Alliance.

After successful completion of rigorous testing by the Mitel 3PP Verification Group,
the MCT certification authenticates that CenturionCARES’ Customer Service Communications platforms
are certified compatible and supportable with the Mitel MiVoice Business Release 9.X business
communications platform.

 

Hart EMC Chooses CenturionCARES To Provide Cloud-Based IVR Services.

Hart becomes the latest of several utility co-ops that have chosen the CARES Cloud IVR to deliver exceptional, cost-effective member experiences.

 

Mid-South Community Credit Union Partners With CenturionCARES For Enhanced Member Service.

MidSouth Community Federal Credit Union has selected CARES for reducing call volumes and increasing efficiencies through a tight
integration with their Symitar Episys Core.