Canvas Credit Union Chooses CenturionCARES To Improve Communication Center Performance And Enhance Member Experiences

Oldsmar, FL (August 31, 2021) –Serving 260K+ Denver-area members, Canvas Credit Union prides itself on being one of the top financial institutions in Colorado. With superior member service as a top priority, Canvas has selected Tampa's CenturionCARES, Inc. to provide enhanced offerings with their CARES Contact Center Platform.

The CenturionCARES – Canvas Credit Union relationship started in May 2019. Canvas deployed the CARES Next Teller IVR, a bank-by-phone solution designed specifically for credit unions. When Canvas was looking for an ACD/Contact Center Solution, Next Teller's success made CARES an easy decision. 

CARES Contact Center, along with Next Teller IVR, provides AI-enabled automation to maintain service levels when live agents are unavailable. Using the intuitive self-service menu, callers can identify themselves while waiting in queue. CARES securely verifies the identification, then offers account specific information while the caller waits for an agent. CARES ProSpeak saves time for members and agents while providing a richer service experience.

Kirk Wormington, CenturionCARES President & CEO stated "We are proud that Canvas was rewarded in their decision to choose the Next Teller IVR. We expect CARES to make their communication center operations smoother, while providing stellar member service experiences."

About CenturionCARES, Inc.

Founded in 1981 as a systems integrator, the past three decades has seen CenturionCARES evolve as a sole-source designer and manufacturer of Omni-channel Cloud and Premise based Contact Center Platforms, featuring CARES ACD, CARES IVR and CARES FLEX (Remote Agent) solutions. CARES platforms seamlessly integrate with any existing back-end systems to maximize investment while establishing anew standard in customer experience and data analytics. CARES is designed and built through customer service expertise with a goal to make superior service easy to deploy and intuitive to use.